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About the Role
As a Business Analyst on the COS Product Team, you will collaborate with the Product Manager and Business Experts to craft seamless experiences by understanding business objectives and technological capabilities. You will ensure solutions solve real customer problems and facilitate the development process by gathering information, supporting backlog prioritization, and driving feature development. You will own Jira backlog health and Jira tickets to ensure speed, smooth collaboration, and alignment on new initiatives.
Responsibilities
- Secure Jira governance and improvements to guidelines, ensuring stakeholders are onboarded and delivering to expectations.
- Improve backlog health, increasing the percentage of well-defined user stories ready for development.
- Facilitate agile ceremonies, including backlog refinement sessions, ensuring development tasks are well-defined and actionable.
- Support the Product Manager with organizing and leading stakeholder meetings and non-technical workshops to encourage cross-functional engagement and feedback.
- Coordinate with operational and development teams to resolve incidents and maintain system performance.
- Host knowledge transfer sessions or onboarding support for new team members or external consultants.
- Engage with UX/UI design teams to ensure business requirements are reflected in user experiences.
- Work with Data Analysts/Engineers to ensure data definitions and metrics are consistent and trustworthy.
- Lead the creation and delivery of feature requests, ensuring alignment with business goals and technical feasibility.
- Participate in daily stand-ups, sprint planning, retrospectives, and demos to align with delivery progress and team goals.
- Maintain Confluence pages or dashboards to track requirement status, business rules, and changes.
Requirements
- Experience as a Business Analyst (BA) or Delivery Lead in previous roles.
- Proficient in Jira and Confluence.
- Proactively highlights risks or blockers early to drive continuous improvements.
- Proficient in writing and managing Jira tickets, ensuring thorough documentation of development work, bugs, and enhancements.
- Experienced in managing backlog priorities: Owns backlog grooming, collaborates with the Product Manager to prioritize tasks, and contributes to strategic discussions on feature and issue prioritization.
- Skilled in collaborating with technical and business stakeholders to gather requirements, address risks, and ensure alignment on upcoming initiatives.
- Fluency in both written and spoken English.
- Eager to learn and adapt.
Skills
- Jira
- Confluence
- Agile ceremonies
- Backlog refinement
- Stakeholder management
- UX/UI collaboration
- Data analysis
- Requirement gathering
- Risk management
- Communication
Location
- London
Work Type
- Full time permanent
- Hybrid (3 days office, 2 days remote)
Experience Level
- Business Analyst
- Delivery Lead
Benefits
- Staff discount usable on all H&M Group brands in stores and online
- H&M Incentive Program – HIP
- Up to 20 days holiday
- Annual health checks
- Pension scheme
- Discounts on various activities and financial/lifestyle products via our benefits hub
- Cycle to work scheme
- Discounted gym membership
- Employee assistance via retail trust
- Private health & dental care
About the Company
- COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
- The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
- Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Equal Opportunity
- We are committed to a recruitment process that is fair, equitable, and based on competency.