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About the Role
This role is for a technically credible Account Manager who enjoys building trusted client relationships, influencing technology strategy, and driving commercial growth. You will be a trusted advisor to clients, helping them align technology with business goals while identifying opportunities to improve services, solve challenges, and drive growth. This is a chance to develop towards a future career path as a Client Partner, vCIO, or Fractional IT Partner.
Responsibilities
- Act as the primary contact for a portfolio of key clients
- Develop strong relationships with senior business and technical stakeholders
- Understand client priorities, challenges, and long-term goals
- Advocate for your clients internally to ensure outstanding service delivery
- Develop and execute account plans
- Identify upselling and cross-selling opportunities
- Support client retention through proactive engagement
- Partner with internal teams to turn opportunities into revenue
- Ensure successful delivery of IT services, projects, and consultancy engagements
- Work closely with Project Managers, Service Desk teams, and Technical Leads
- Lead regular service reviews and performance discussions
- Manage escalations and help resolve complex client challenges
- Take ownership of the commercial performance of your accounts
- Support contract renewals and pricing discussions
- Contribute to business cases for new initiatives
- Manage contractual and commercial agreements
- Stay informed on industry, technology, and regulatory trends
- Help clients make informed technology decisions
- Translate business challenges into practical technology solutions
- Identify future opportunities and emerging client needs
Requirements
- Proven experience in Technical Account Management, Account Management, or a similar client-facing role
- Strong understanding of IT services, infrastructure, and cloud technologies
- Experience managing complex client relationships with multiple stakeholders
- Track record of growing accounts and delivering commercial success
- Experience within the Accounting or Financial Services sector would be advantageous
- Strong commercial acumen
- Excellent communication and stakeholder management skills
- Comfortable engaging with senior leadership and C-suite stakeholders
- Strategic thinker with the ability to balance commercial and technical priorities
- Strong negotiation, influencing, and problem-solving abilities
Skills
- Technical Account Management
- Account Management
- Client Relationship Management
- IT Services
- Infrastructure
- Cloud Technologies
- Commercial Acumen
- Communication
- Stakeholder Management
- Strategic Thinking
- Negotiation
- Influencing
- Problem-Solving
Location
- Angel, London
Work Type
- 50% flexible working
Experience Level
- Senior
Salary/Compensations
- Competitive salary and benefits package
Benefits
- 23 days annual leave, plus your birthday off
- BUPA Cash Plan
- Work from home allowance
- Two paid charity days each year
- Ongoing professional development, including funded training and qualifications
- Three company social events each year
About the Company
- A growing and innovative business where you'll have the autonomy to make a difference, the support to grow your career, and the chance to help shape the future of the business.
- A collaborative, ambitious, and high-performing team environment where your contribution is valued.