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About the Role
Situation, a full-service agency building passionate communities for live experience-based clients, seeks an Account Director to lead strategy, client relationships, and account operations for a Broadway/live entertainment client portfolio. This role reports to the VP, Accounts and will own media strategy and cross-team execution while managing two Account Executives.
Responsibilities
- Serve as the client's primary strategic point of contact, identifying needs and proactively recommending solutions.
- Maintain a working understanding of the client's sales goals and priorities, translating them into marketing recommendations.
- Bring informed Broadway/live entertainment industry context — competitive shows, market trends, audience behavior — to client conversations.
- Serve as the primary liaison with the client's external creative agency partner, ensuring alignment and smooth handoffs.
- Build detailed budget breakdowns and deliver biweekly pacing reports, ensuring media invoices are paid before media runs.
- Direct media strategy in partnership with internal media resources, tying recommendations back to client sales goals.
- Manage and develop two Account Executives, including regular one-on-ones and growth planning.
- Provide quality oversight of production and project execution.
Requirements
- 5+ years of account management experience in advertising, marketing, or a related agency environment, including both digital and traditional media.
- Experience managing client relationships for entertainment or live experience-based brands (Broadway experience a plus).
- Demonstrated ability to translate client business/sales goals into marketing strategy.
- Experience managing and developing direct reports.
- Strong budget management skills, including pacing reports and media billing processes.
- Experience coordinating with external partner agencies or vendors.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities autonomously in a fast-paced environment.
- Bachelor's degree or equivalent professional experience.
Skills
- Strategic client leadership
- Fluency in sales and business goals
- Deep knowledge of the Broadway/live entertainment landscape
- Strong collaborative partnership skills
Location
- Midtown Manhattan
Work Type
- In-office 4 days per week
- 1 day remote
Experience Level
- 5+ years of account management experience
Education Level
- Bachelor's degree or equivalent professional experience
Salary/Compensations
- $110K - $130K per year
Benefits
- Health care plan (medical, dental, and vision)
- Retirement plan with employer match
- Life and disability insurance
- Generous paid time off package
- Paid family leave
- Cold brew coffee, snacks and fresh fruit
- Wellness resources
- Special access to New York City’s arts and entertainment scene
About the Company
- Situation is a full-service agency that builds and drives passionate communities to meaningful action.
- We partner with live experience-based brands like WICKED on Broadway, MJ on Broadway, The Metropolitan Opera, and Cirque du Soleil.
- Situation is part of Situation Group, a digital-first collective of award-winning advertising agencies.
Equal Opportunity
- We have been honored for our commitment to our team with workplace awards from Crain’s, Best Companies Group, Cynopsis, Digiday, and Fortune.