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About the Role
The Floor Manager is responsible for overseeing the daily activities of the Front of House operations and employees in accordance with company policies and procedures. This role works concurrently with Back of House to ensure a successful operation and interacts with guests, employees, and supervisors to ensure gracious hospitality.
Responsibilities
- Actively manage the floor during peak service times and events to ensure smooth operations and exceptional guest experiences.
- Assist in training and supervising staff, ensuring they provide top-notch service.
- Assist in recruiting, hiring, and scheduling staff.
- Conduct pre-service meetings with staff to finalize details and expectations.
- Handle guest feedback and resolve any issues promptly.
- Ensure compliance with all safety and sanitation regulations.
- Maintain high visibility during service to provide support and address any issues.
Requirements
- 3+ years of high volume restaurant Management experience
- Proven experience working with event execution.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal abilities.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Detail-oriented with a focus on providing exceptional guest experiences.
- Familiarity with Forbes service standards and luxury hospitality expectations.
- Basic wine knowledge, including familiarity with key varietals, regions, and making guest recommendations.
- Actively strive to ensure that we remain compliant with all local, state, and federal employment laws and Department of Health standards.
Skills
- Leadership
- Communication
- Interpersonal abilities
- Conflict resolution
- Organizational skills
- Wine knowledge
Location
- New York City
Work Type
- Full-time
Experience Level
- Management
Education Level
- NYC Food Protection License
Salary/Compensations
- $70,000—$80,000 USD
About the Company
- JF Restaurants is a New York City-based hospitality group led by Michelin-starred Chef and Restaurateur John Fraser.
- To learn more about our company, please visit: https://www.jfrestaurants.com
Equal Opportunity
- John Fraser Restaurants is proud to be an Equal Opportunity Employer.