Lead Security - ACL Live at Ryman Hospitality Properties | Austin, TX, US | Rezi

Lead Security - ACL Live at Ryman Hospitality Properties

Lead Security - ACL Live

Ryman Hospitality Properties · Austin, TX, US

1 weeks ago

Lead Security - ACL Live

Ryman Hospitality Properties · Austin, TX, US

9 days ago
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About the Role

As Lead Security in music and entertainment venues, you will be the primary point of contact for the security team, ensuring a safe and secure experience for guests, artists, and staff. You will lead daily security staff operations for events with a hospitality-first approach, handle safety and security incidents, and maintain a harmonious environment using strong safety protocols, leadership, and communication skills.

Responsibilities

  • Support public safety efforts and assist with conduct issues during assigned shift.
  • Assist with operational direction of security officers, outlining post assignments and duties.
  • Perform safety and security duties, including maintaining order, directing traffic, checking identification, and enforcing policies.
  • Ensure officers are on post at the required time, plan coverage for breaks, and reduce staff when appropriate.
  • Notify venue leadership regarding any changes in staffing.
  • Lead pre-shift staff meetings to relay event-specific information.
  • Alert Safety & Security Manager on Duty to any concerns.
  • Monitor security staff to ensure all company policies are followed.
  • Provide on-the-job training to new security officers.
  • Monitor the physical appearance of security staff.
  • Respond to emergencies (medical, fire, weather, etc.) by assisting guests and coordinating evacuations.
  • Work with local law enforcement and first responders to manage incidents.
  • Provide basic medical assistance until EMTs arrive.
  • Administer first aid, CPR, and AED when necessary.
  • Prepare incident and accident reports.
  • Document details in a centralized digital system.
  • Monitor the property's safety and security systems, CCTV and fire suppression systems.
  • Conduct safety inspections as needed.
  • Report safety hazards in a timely manner.
  • Model company service basics.
  • Communicate and uphold corporate policies, safety and security procedures, and brand SOPs.
  • Promptly report accidents, facility issues, or unsafe conditions to management.
  • Perform other duties as assigned.

Requirements

  • 1+ years' security or law enforcement experience required.
  • Entertainment/hospitality and crowd control experience required.
  • Intermediate computer skills with Microsoft Office required.
  • Able to work a flexible schedule, including evenings, weekends and holidays.
  • State of Texas Unarmed Security License (Level II Non-Commissioned) required upon hire.
  • CPR/AED certification required within 90 days of hire.
  • OSHA 10-Hour General Industry training certification required within 120 days of hire.
  • Pre-employment drug screening required.

Skills

  • Effective interpersonal, verbal, and written communication skills
  • Microsoft Office

Location

  • Music and entertainment venues

Work Type

  • Full-time
  • Flexible schedule

Experience Level

  • Lead
  • 1+ years

Education Level

  • High school diploma or equivalent required

Benefits

  • Crowd Management Training provided upon hire