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About the Role
Okta is seeking an experienced leader to join the Order-to-Cash (O2C) organization as the Senior Manager, Provisioning. This role will define the operational vision, roadmap, and fulfillment standards for the global provisioning function, leading a team responsible for SaaS tenant activations, contract adjustments, and license fulfillments. The position requires a strategic and operational leader to manage escalations, collaborate with cross-functional teams, ensure compliance, and develop talent.
Responsibilities
- Define and execute the operational roadmap, capacity models, and SLAs for global provisioning.
- Maintain rigorous queue governance, SOPs, and quality controls for high accuracy and throughput.
- Partner with Business Technology and Engineering to prioritize automation, API integrations, and system enhancements.
- Serve as the senior escalation point for urgent fulfillment requests, deprovisioning, complex contracts, and customer inquiries.
- Collaborate with Sales, Deal Desk, Legal, and Billing to streamline order handoffs and resolve blockers.
- Provide regular operational readouts, KPI scorecards, and performance trends to senior leadership.
- Oversee reconciliation between CRM/ERP systems and production fulfillment environments.
- Enforce adherence to internal controls, SOX requirements, and SOC compliance frameworks.
- Support operational requirements for public sector and regulated environments.
- Lead, coach, and scale a high-performing, globally distributed operational team.
- Build structured onboarding programs, competency frameworks, and career development paths.
- Optimize global shift models and resource allocation for continuous fulfillment coverage.
Requirements
- 8+ years of progressive experience in Provisioning, Support, Deal Operations, Sales Operations, or Order-to-Cash within an enterprise SaaS environment.
- Minimum of 4 years of direct people-management experience leading and developing global or multi-site operational teams.
- In-depth understanding of the Quote-to-Cash (Q2C) lifecycle, SaaS subscription mechanics, and order-to-provisioning workflows.
- Hands-on experience with enterprise tools including Salesforce CPQ, NetSuite, and workflow/ticketing platforms (e.g., Jira, ServiceNow, or SFDC cases).
- Practical knowledge of SOX compliance, order verification controls, and audit processes.
- Strong communication and problem-solving skills with demonstrated experience managing high-visibility escalations with customers and senior leaders.
Experience Level
- 8+ years of progressive experience
- 4+ years of direct people-management experience
Education Level
- Bachelor’s degree in Business Administration, Information Systems, Finance, or equivalent practical experience
Salary/Compensations
- $174,000—$240,000 USD (San Francisco Bay Area)
- $156,000—$215,000 USD (California, Colorado, Illinois, New York, Washington)
Benefits
- Equity (where applicable)
- Bonus
- Health, dental and vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
About the Company
- Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace the new era of AI.
- We are looking for builders and owners who operate with speed and urgency and execute with excellence.
- This is an opportunity to do career-defining work.
- We are intentional about connection.
- Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
- Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Equal Opportunity
- Okta is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
- Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.