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About the Role
Tri-Vin Wines and Spirits is seeking a Customer Service Representative to serve as the first point of contact for customers, addressing questions and issues regarding company products. This role supports customers via phone and email, assisting with order processing, product information, payments, returns, and daily service needs. The ideal candidate is customer-focused, organized, possesses strong communication and problem-solving skills, and pays close attention to detail.
Responsibilities
- Provide exceptional customer service and support to customers.
- Respond to customer inquiries via email and telephone.
- Answer phones in a busy, fast-paced environment and transfer callers to the appropriate personnel or departments.
- Provide customers with product information and research required information using available resources.
- Follow up on customer calls where necessary.
- Assist the Sales Department with order processing.
- Process customer orders accurately and efficiently.
- Maintain a high level of productivity and accuracy in order entry.
- Handle and resolve customer complaints in a professional and courteous manner.
- Identify and escalate priority issues when appropriate.
- Route customer questions and issues to the appropriate departments for resolution.
- Follow through on open customer issues and requests as needed.
- Complete call logs and daily route sheets.
- Maintain organized and accurate records related to customer calls, orders, and follow-up activity.
- Prioritize assignments, manage multiple tasks, and perform other work-related duties and projects as assigned.
Requirements
- 4 years of experience in customer service or a similar role
- Hospitality and/or wine industry experience preferred; experience outside the wine industry will also be considered
- Proficiency in Microsoft Office, including PowerPoint, Excel, Word and Microsoft Dynamics 365 Business Central
- Willingness and ability to provide exceptional customer service
- Excellent interpersonal, organizational, and communication skills
- Ability to work under pressure and manage multiple tasks effectively
- Strong team-player mindset and problem-solving skills
- High level of productivity and accuracy in order entry
- Pays close attention to detail
Skills
- Customer Service
- Call Management
- Order Processing
- Sales Support
- Issue Resolution
- Escalation
- Administrative Support
- Microsoft Office Suite (PowerPoint, Excel, Word)
- Microsoft Dynamics 365 Business Central
- Interpersonal Skills
- Organizational Skills
- Communication Skills
- Problem-Solving Skills
Location
- New Rochelle, NY
Work Type
- Fully On-Site
- Full-Time
Experience Level
- 4 years of experience in customer service or a similar role
Salary/Compensations
- $40,000-$46,000 Annually
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Paid time off and company holidays
- Disability and life insurance coverage
- Flexible spending accounts (FSA)
- Additional benefits and employee programs
- Opportunities to deepen knowledge of the wine and spirits industry
- Professional development and career advancement support
About the Company
- Tri-Vin Wines and Spirits is committed to supporting its employees and fostering long-term career growth.
- We offer opportunities to deepen your knowledge of the wine and spirits industry while supporting professional development and career advancement across the organization.
Equal Opportunity
- Tri-Vin Wines and Spirits is an Equal Opportunity Employer.
- We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.