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About the Role
This senior, hands-on leadership role is central to HOLY's retail transformation, taking functional ownership of Inside Sales operations including order management, invoicing, master data, customer support, and fleet management. You will transform a reactive operation into a clean, automatable, and well-run team, leading Inside Sales Managers, establishing scalable processes and SOPs, and serving as the senior counterpart to other key departments.
Responsibilities
- Take end-to-end leadership of the Inside Sales function, including order intake, invoicing, master data, and customer support/communication management for retail partners.
- Lead, coach, and grow the Inside Sales Manager(s), Fleet Manager, and Working Student.
- Serve as the senior point of contact for cross-functional coordination with Key Account Management, Procurement, Logistics, Finance, and Systems.
- Build processes, SOPs, and escalation paths for Inside Sales to ensure scalability and automation.
- Own fleet management end-to-end, including procurement, wrapping, accident management, and disposal.
- Drive down order backlog and outstanding payment issues, and implement reporting/KPIs for order accuracy, fulfillment SLAs, and invoice turnaround.
- Partner with the Sr. Sales Operations Manager during the transition and assume increasing ownership of the function.
Requirements
- 3 years of experience in inside sales, sales operations, or commercial operations, ideally including FMCG or retail.
- Proven experience leading or building a team.
- Experience scaling or restructuring an operational function.
- Comfortable owning ambiguity and making decisions without pre-defined structures.
- Fluent in German and English.
- Based in Berlin and open to frequent office attendance.
- Advanced proficiency in Excel/Sheets.
- Hands-on leadership style, willing to perform tasks directly in the early stages.
- Obsessed with follow-through and accuracy.
Skills
- Inside Sales
- Sales Operations
- Commercial Operations
- Team Leadership
- Process Building
- SOP Development
- Fleet Management
- KPI Implementation
- Cross-functional Coordination
- ERP/OMS knowledge (preferred)
- EDI platform knowledge (preferred)
Location
- Berlin
Work Type
- Onsite
- Full-time
Experience Level
- Senior
- 3 years of experience
Salary/Compensations
- Competitive compensation
- Company shares
Benefits
- Productive working environment
- Opportunities for growth
- Competitive compensation
- Company shares
- Huge impact to shape HOLY’s internationalisation
- Awesome team of ambitious, funny, down-to-earth, and authentic colleagues
- Top product
- Startup culture with flat hierarchies, fast pace, and personal development
- Central office in Berlin Prenzlauerberg
- Flexible working hours
- Meaningful equity
- Chance to share in current success and benefit from massive upside
About the Company
- HOLY is a soft drink revolution offering a wide range of products with amazing taste and a focus on health and the environment.
- Has over 2M loyal customers and has scaled to become Europe's fastest-growing consumer brand.
- Transitioning from D2C to a global omnichannel model, with profitable D2C revenue exceeding €180M in DACH, FR, UK, and PL.
- Aims to revolutionize the soft drink industry and build a generational love brand that is tastier, healthier, and more sustainable.
- Backed by top consumer investors and has a team of 170+ people.
- Values flat hierarchies, fast pace, and personal development.
Equal Opportunity
- Holy Softdrinks GmbH is an equal opportunity workplace and is devoted to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
- Provides assistance for specific needs in the application process upon request.