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About the Role
The Program Assistant is an integral member of the Women’s Mental Health Shelter, supporting day-to-day operations and client assistance. This role focuses on administrative, customer service, and operational functions within a 24-hour program serving homeless women aged 45 and over with histories of mental illness.
Responsibilities
- Interface daily with clients by delivering excellent customer service, including greeting and orienting clients, responding to questions and addressing immediate needs.
- Support clients with activities of daily living, including assistance with laundry, maintaining and decluttering dorm areas and observing client-administered medications.
- De-escalate on-site crises and conflicts through problem-solving and conflict resolution techniques and accurately document incidents clearly with detailed summaries in a timely manner.
- Perform required physical tasks, such as serving meals, distributing supplies, and assisting with bed packing and dorm set-up.
- Assist clients with the shelter intake process, identifying priority concerns and providing additional supports as needed.
- Facilitate day-to-day operations of our Women’s Mental Health Shelter and ensure they are conducted in accordance with our high-performance standards and government regulations.
- Collaborate with Lenox Hill Neighborhood House’s staff from a variety of departments and disciplines.
- Complete all other responsibilities and duties as assigned by the Program Coordinator and Director of Operations.
Requirements
- Must be willing and able to work a fast-paced schedule that will include evenings and weekends and some holidays given our 24/7 operating schedule and the expansive needs of our clients.
- Must be able to communicate effectively with a variety of stakeholders and be a team-player.
- All individuals, as a condition for employment by Lenox Hill Neighborhood House, are required to undergo a pre-employment background check.
- Certain positions require more extensive background checks to comply with applicable laws.
Skills
- Strong communication skills
- Organizational skills
- Customer service skills
- Administrative skills
- Ability to multi-task in a fast-paced environment
- Fluency in Spanish is ideal
Location
- Upper East Side of Manhattan
Work Type
- Full-time
- Shift work (11pm-7am, Thursday night - Monday night)
Experience Level
- Relevant experience in homelessness services, behavioral health, substance use services or residential support preferred.
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $52,050 annually
Benefits
- Comprehensive health insurance choices for staff and their families-at no cost to staff
- Extensive paid time off – 25 days’ vacation; 12 holidays; and substantial sick time
- Pension plan (Defined Benefit) provided at no cost to employees plus other retirement savings plans
- Paid parental leave policy for all staff
- Professional Development Opportunities – certifications and licenses, conferences, trainings, lectures and more
- Free Life Insurance – 3x annual salary
- Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
- Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
- Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our Green Roof, chocolate event for Valentine’s Day and ice cream socials, and much more.
- Staff use of State-of-the Art Fitness Center, Gym and Swimming Pool
- Staff group fitness classes, swimming lessons and lap swim for staff
- PSLF (Public Service Loan Forgiveness) Eligible Employer
About the Company
- Lenox Hill Neighborhood House is one of New York’s premier human services providers, founded in 1894. It offers an extensive array of effective and integrated services—social, educational, health, housing, mental health, nutritional and fitness—improving the lives of 16,000 people annually. The Women’s Mental Health Shelter is a 24-hour program addressing critical issues for homeless women aged 45 and over with histories of mental illness, helping them transition from homelessness to permanent housing.
Equal Opportunity
- We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.