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About the Role

Reporting to the Senior Project Manager, Architecture & Business Engagement team, this role leads the planning, design, and implementation of IT solutions. The Business Systems Consultant & Architect is responsible for architecture reviews, support, requirements collection, and designing holistic solutions to enhance client experience and optimize technology use.

Responsibilities

Lead and provide guidance on best practices for future strategic goals.
Provide specialized design services, technical advice, and expertise.
Implement detailed plans and recommend policies/procedures.
Prepare and present reports to management supporting recommendations for changes/improvements.
Participate in assignments related to IT systems and infrastructure.
Keep abreast of new developments in IT infrastructure, architecture, and related technologies.
Provide IT business support, consultation, and coordination.
Resolve escalated issues.
Act as key liaison between business units and IT teams.
Lead meetings and workshops with stakeholders to capture business requirements.
Translate business needs into IT solutions.
Document, analyze, and optimize business processes.
Conduct system requirements engineering, data flow analysis, and workflows mapping.
Discuss development and operational recommendations in clear non-technical terms.
Conduct business and technical analysis to assess information requirements and evaluate systems.
Recommend changes based on assessments.
Conduct initial assessment, requirements collection, feasibility study, business analysis, and solution design for assigned projects.
Analyze and troubleshoot complex issues within applications.
Develop and present effective concepts, designs, templates, and reports to management.
Recommend effective and efficient solutions by researching current state capabilities and defining technology options.
Develop or contribute to technology solution and project artifacts.
Develop or contribute to purchasing related artifacts, including RFPs and RFQs.
Evaluate proposals and/or bids and make recommendations for award of contracts.
Coordinate related work between various stakeholders for IT systems investigations, modifications, and improvements.
Work with staff, consultants, and contractors during design, development, and implementation stages.
Assist with the management of projects and portfolios from inception to completion.
Analyze work performance of internal and external service providers.
Provide work direction to work teams associated with projects.
Track procedures and policy compliance associated with deliverables and contractual documentation.
Conduct business and technical architecture development and reviews for on-premises, Cloud, or hybrid systems.
Apply architectural frameworks and related concepts.
Provide input, support, and set up architectural practices, technical standards, and policies.
Support the divisional architecture review process.
Provide leadership in technology initiatives.
Assess business and technical design options.
Offer authoritative advice and guidance in all phases of the development methodology cycle.
Support onboarding and procurement of new systems.
Perform data management tasks such as data governance, data stewardship, and data quality management.
Create project reports, presentations, business cases, and systems documentation.
Deliver presentations to development teams and client audiences.
Develop and maintain documentation for configurations, processes, and procedures.
Quickly gain knowledge in new areas and become a productive contributor.
Develop ongoing positive working relationships within Technology Services and with client and partner Divisions.
Foster collaboration and service excellence in cross-functional teams.
Function as a trusted advisor to senior leadership across the organization.
Build collaborative relationships with City stakeholders and senior management.
Assist stakeholders in recognizing where Technology Services can add value.
Foster and manage external partner relationships.
Manage large, complex contracts to deliver transformation programs and value for City investments.

Requirements

Post-secondary education in Computer Science, Information Technology or a related discipline or the approved equivalent combination of education and/or experience.
Extensive experience as a principal architect for infrastructure and business applications.
Considerable experience with enterprise IT delivery, cybersecurity principles, compliance solutions, compliance reporting, audit preparation, and integrating cloud-based solutions.
Considerable experience in the practical application of security processes, standards, and methodologies.
Considerable experience with large-scale rollouts of SaaS, on-premises, or hybrid solutions.
Considerable experience designing and implementing configurations, customizations, and integrations for SaaS, on-premises, or hybrid solutions.
Ability to focus on Customer Experience and Usability.
Demonstrated change management skills.
Strong teamwork, interpersonal, and collaboration skills.
Ability to develop and maintain positive working relationships with clients, vendors, and cross-functional teams.
Ability to provide effective communication, coaching, training, and user support.
Ability to manage priorities independently, execute tasks efficiently, and adapt to operational needs.
Ability to deliver high-quality customer and business consultant & architecture service.
Ability to support staff in understanding architecture and aligning business processes.
Ability to apply project management, analytical, and problem-solving skills.
Ability to prepare accurate artefacts and documentation.

Skills

Business Systems Architecture
IT Solutions Design
Requirements Collection and Analysis
Holistic Solution Design
Software and Infrastructure Design
Client Experience Enhancement
Technology Optimization
Project Planning
Work Plan Development
Reporting
Briefing Notes Preparation
Presentation Development
Research and Analysis
Strategic Discussion
Technology Solution Development
Best Practices Guidance
Technical Advice and Expertise
Policy and Procedure Recommendation
Confidential Information Management
IT Systems and Infrastructure Assignments
Municipal IT Systems Architecture
Standards and Policy Setting
Infrastructure Design and Implementation
IT Infrastructure Trends
Architecture Trends
Development Trends
Integration Trends
Business Intelligence
Databases
Data Warehousing
Cloud/On-premises/Hybrid Infrastructure Strategies
AI and Related Technologies
IT Business Support
Consultation
Coordination
Issue Resolution
Stakeholder Liaison
Business Process Optimization
System Requirements Engineering
Data Flow Analysis
Workflow Mapping
Non-technical Communication
Business and Technical Analysis
Cost-Benefit Analysis
Legislated Requirements Assessment
Maintenance and Optimization Assessment
Feasibility Studies
Business Analysis
Solution Design
Project Implementation
Change Evaluation
Critical Thinking
Business Priority Assessment
Application Troubleshooting
Long-term Improvement Recommendations
Concept Development
Design Template Development
Environmental Scanning
Technology Solution Options Definition
Business Requirement Breakdown
Detailed Design Specification
Solution Option Definition
Product Vision Development
Use Case Development
Use Case Modeling
Data Modeling
Business Plan Development
Project Plan Development
Work Breakdown Structure Development
Supplementary Specification Development
Screen Mock-up Creation
Report Mock-up Creation
Business Rule Definition
Business Case Development
Project Charter Development
Request for Proposal (RFP) Development
Request for Quotation (RFQ) Development
Proposal and Bid Evaluation
Contract Award Recommendation
Stakeholder Coordination
Quality Assurance
Delivery Control
Compliance Management
Portfolio Management
Service Provider Performance Analysis
Quality Analysis
Timeline Analysis
Cost Analysis
Task Completion Analysis
Work Direction
Procedure Compliance Tracking
Policy Compliance Tracking
Contractual Documentation Compliance
Cloud Architecture
Hybrid Systems Architecture
Architectural Frameworks
Architectural Practices
Technical Standards
Technical Policies
Governance Body Documentation
Enterprise Architecture Review Board Support
Cyber Security Risk Assessment Support
Privacy Impact Assessment Support
Corporate Information Management Assessment Support
Technology Initiative Leadership
Cost-Effective Solution Development
Program/Service Delivery Improvement
System Onboarding
System Procurement
Data Governance
Data Stewardship
Data Quality Management
Data Architecture
Data Solution Design
Business Intelligence Design
Data Warehouse Design
Master Data Management Design
Knowledge Sharing
Training Initiative Support
Customer Experience Focus
Usability Focus
User Guide Creation
Teamwork
Interpersonal Skills
Collaboration
Communication
Coaching
Training
User Support
Priority Management
Task Execution Efficiency
Adaptability
Customer Service
Business Consulting
Architecture Service
Organizational Goal Alignment
Project Management
Analytical Skills
Problem-Solving Skills
Artifact Preparation
Documentation Preparation

Location

60 Tiffield Road

Work Type

Full-time
Permanent

Experience Level

Extensive experience as a principal architect
Considerable experience with enterprise IT delivery
Considerable experience in security processes
Considerable experience with large-scale rollouts
Considerable experience designing and implementing configurations
Demonstrated change management skills

Education Level

Post-secondary education in Computer Science, Information Technology or a related discipline or the approved equivalent combination of education and/or experience

Salary/Compensations

$105,241 - $160,649.00

About the Company

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Learn more about the City’s commitment to employment equity.
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.
Learn more about the City’s Hiring Policies and Accommodation Process.