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About the Role
HeartShare St. Vincents is seeking a Care Manager for the Integrated Health Department. This role is responsible for coordinating care team activities for clients with complex medical and/or psychiatric co-morbidities, and facilitating access to medical and psychosocial services.
Responsibilities
- Use positive approaches when handling difficult situations.
- Remain flexible and adapt to change.
- Serve as a role model for program participants.
- Remain sensitive and responsive to cultural differences of program participants and staff.
- Participate in multi-disciplinary case conferences and projects, demonstrating team spirit and ability to work with other community-based organizations to meet clients’ needs.
- Work closely with the interdisciplinary care team including PCP, psychiatrist, therapist, residential services, substance abuse treatment program, ACT Team, etc.
- Provide input to providers/client/family for written individualized care plans.
- Identify potential barriers to care and resolutions in conjunction with the client.
- Outreach to clients who have not met treatment goals to resolve barriers/adjust goals when possible.
- Evaluate medication compliance and assess potential barriers to adherence.
- Ensure medication reconciliation is current.
- Receive alerts for ER admissions of assigned clients, visit clients during admission, and participate actively in discharge planning and care transition activities.
- Contact clients on the day of discharge from client services and ER or within 24 hours.
- Outreach to clients to facilitate keeping scheduled appointments.
- Arrange for metabolic and periodic preventive screening, per evidence-based guideline standards.
- Coordinate services between client and extended care team providers to ensure that integrated care plan is fully implemented.
- Regularly review client information from care team members to identify clients requiring outreach and engagement.
- Identify quality of care issues and refer appropriately.
- Provide or arrange for provision of self-management/ wellness education, peer and other support groups in the client/family's preferred language.
- Review benefits, entitlements, housing with the client/family and assist in the application process.
- Follow up as necessary to ensure services are approved.
- Complete outreach to clients to enroll into services if there is a decrease in current caseload.
- Adhere to all government and funder regulations.
- Perform other job-related duties as assigned, consistent with the scope, responsibilities, and level of the position, and in compliance with applicable laws, regulations, and organizational policies.
Requirements
- Fluent in Russian or Spanish and English required.
- Minimum of two years’ experience in case management or related medical field.
- Ability to travel across all 5 boroughs for Home Visits required.
Location
- Brooklyn, NY
Work Type
- Full-Time
- Onsite
Experience Level
- 2+ years of experience in case management or related medical field
Education Level
- Associates Degree or Equivalent
- Associates preferred majoring in a Health related or Social Services field
Salary/Compensations
- $25.20 - $26.16 Hourly
Benefits
- Rewarding Work in a team environment.
- Paid vacation, sick, personal days, and holidays.
- 403(B) retirement plans with employer contribution.
- Health, dental, vision and life insurance.
- Employee Assistance Program (EAP).
- Flexible spending account (Dependent Care, Medical, Parking, and Transit).
- Employee Appreciation Programs and Events.
- Tuition Assistance Program.
- Professional Development opportunities.
- Wellhub Discount
- Verizon Wireless Discount.
- BJs Membership discount.
- Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more
About the Company
- For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
- HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.
Equal Opportunity
- HeartShare is an Equal Opportunity Employer (EOE).
- If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.