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About the Role
As the Operations Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.
Responsibilities
- Lead daily front office operations, including staff supervision and scheduling
- Train, coach, and develop front desk and guest service team members
- Oversee check ins, check outs, reservations, and billing accuracy
- Resolve escalated guest concerns and service issues professionally
- Ensure compliance with hotel policies, brand standards, and procedures
- Monitor financial processes such as cash handling and end of day reporting
- Communicate effectively with housekeeping, engineering, and leadership
- Support hiring, performance reviews, and team development
- Maintain a welcoming, efficient, and service focused front office environment
Requirements
- Previous hotel front office leadership experience required
- Strong communication, leadership, and problem solving skills
- Organized, dependable, and detail oriented
- Comfortable using hotel systems, reporting tools, and front office processes
- Able to multitask and maintain professionalism under pressure
- Passionate about hospitality and creating excellent guest experiences
- Flexible to work any shifts, including holidays and weekends
Skills
- Communication
- Organization
- Hospitality
- Leadership
- Problem solving
Location
- Austin, TX 78753
Work Type
- Full Time
Salary/Compensations
- $58,000.00 - $60,000.00 Salary/year
Benefits
- Leadership role with daily guest impact
- Opportunities for growth within hotel operations
- Supportive, team oriented environment
Equal Opportunity
- EOE