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About the Role

The Program Manager will oversee and coordinate the day-to-day workflow of the Foster Care Eligibility unit within the Family and Children’s Services Program, ensuring compliance with State and City laws and requirements. This role facilitates communication between the Program Director, Analysts, Specialists, Supervisors, and staff, and regularly reports updates to the Program Director.

Responsibilities

Oversees, coordinates, and manages the day-to-day operations of the Foster Care Eligibility (FCE) unit to ensure timely and accurate case processing.
Serves as a central point of communication between FCE staff and Family & Children’s Services, Fiscal, and Budget & Planning, facilitating collaboration and information-sharing.
Monitors and evaluates program performance, identify operational gaps, and develop short and long term goals to improve service delivery and compliance with regulatory requirements.
Leads, supervises, and guides Analysts, Specialists, and other FCE staff, including workload management, coaching, and performance evaluation.
Plans and implements updates to policies, procedures, and workflows in response to changes in State and City regulations, program requirements, or department priorities.
Prepares and delivers regular program status updates, trends, and recommendations to the Program Director to support strategic planning and decision making.
Ensures program activities comply with all applicable laws, regulations, and internal policies, maintaining quality assurance and adherence to mandated timelines.

Requirements

Possession of a baccalaureate degree from an accredited college or university.
Four (4) years of verifiable experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization.
Qualifying experience(s) must be equivalent to one (1) or more of the following City and County of San Francisco’s classifications: 2917 Program Support Analyst, 2913 Program Specialist, 2909 Hospital Eligibility Supervisor, 2907 Eligibility Worker Supervisor.
Additional experience as described above may be substituted for the required degree on a year-for-year basis (2000 hours is equivalent to one year of experience). Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.
Applicants must meet the Minimum Qualifications requirement by the filing deadline unless otherwise noted.

Skills

Experience working with Foster Care Eligibility programs
Experience using the CalSAWs system

Location

San Francisco

Work Type

Permanent Civil Service

Experience Level

Manager II

Education Level

Baccalaureate degree

Salary/Compensations

$149,656.00 to $190,996.00

Benefits

Employee Benefits Overview

About the Company

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.
From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Equal Opportunity

OUR COMMITMENT TO RACIAL EQUALITY: As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.
All of your information will be kept confidential according to Equal Employment Opportunity (EEO) guidelines.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.