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About the Role
Drive cash collections, streamline financial processes, and safeguard the company's fiscal health by acting as a key bridge between Accounts Receivable, Customer Success, and global customers, ensuring a world-class customer experience while achieving financial results.
Responsibilities
- Define, document, and continuously improve end-to-end collections strategies and automated billing procedures.
- Investigate complex balances, conduct routine follow-ups, and resolve outstanding payments in a timely and professional manner.
- Identify root causes behind billing discrepancies, short payments, and refund requests; partner with leadership to address key trends.
- Deliver daily visibility on delinquent accounts and tracking metrics to keep cross-functional stakeholders aligned.
- Collaborate closely with Customer Success and AR teams while providing an exceptional experience to internal and external stakeholders.
- Leverage AI-driven tools and automated platforms like Stuut to streamline collection workflows, manage automated outreach, and maximize recovery efficiency.
Requirements
- Bachelor’s degree in accounting, finance, or a related field preferred.
- 2–3+ years of progressive collections or accounts receivable experience.
- Strong understanding of end-to-end AR processes and cash collection strategies.
- Knowledge preferred in SQL for data extraction, financial analysis, and reporting.
- Fluency in English + at least one additional European language is strongly preferred.
- Hands-on experience with modern ERP, billing systems, and AI-driven collection platforms (such as Stuut), along with flexibility to work with new AI tools and systems.
- Exceptional communication, prioritization, and problem-solving skills in high-growth settings.
Skills
- SQL
- ERP systems
- Billing systems
- AI-driven collection platforms
- Communication
- Prioritization
- Problem-solving
Location
- London
Work Type
- Full-time
Experience Level
- 2-3+ years
Education Level
- Bachelor's degree
About the Company
- Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role.
- All final decisions are made by human recruiters and hiring managers.
- Metaview does not automatically reject candidates or make final hiring decisions.
- Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
- If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here.
- Your decision to do so will not affect how your candidacy is evaluated.
- Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.