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About the Role
Lead the strategic development and execution of Parloa's product, ensuring scalability, efficiency, and innovation across the product ecosystem. This pivotal role requires visionary thinking and operational excellence to build a platform that empowers teams, accelerates time-to-market, and drives measurable business impact.
Responsibilities
- Define and Drive Product Strategy: Develop a clear, actionable product vision and roadmap, aligning with company objectives and market opportunities.
- Build for Scalability and Modularity: Ensure the platform is built with flexibility and integration capabilities, using industry best practices for APIs, SDKs, and modular design.
- Champion Process Excellence: Lead the creation of streamlined processes for feature requests, prioritization, and delivery, aligning with Parloa's operating model and product standards.
- Collaborate Across Functions: Partner with Engineering, Design, and Commercial teams to prioritize features based on strategic fit, technical feasibility, and business impact.
- Elevate Decision-Making with Data: Implement robust analytics and observability tools to measure platform performance, prioritize features, and refine strategies.
- Foster Customer-Centric Development: Align platform goals with customer and market needs to ensure relevance and impact across our ecosystem.
Requirements
- 10+ years of experience in product management, solution architecture, technical consulting, CTO/CPO role.
- Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies.
- Deep experience translating customer needs into scalable platform solutions.
- Proficiency in data analytics tools (e.g., SQL) and using data to inform decisions and measure impact.
- Demonstrated ability to lead cross-functional teams and influence without authority.
- Proven track record of defining long-term product strategies and aligning stakeholders around a shared vision.
- Exceptional ability to articulate complex concepts clearly and effectively to technical and non-technical audiences.
- Embody Parloa’s values of customer centricity, ambition, speed, excellence, unity, and positivity in all interactions.
Skills
- Platform architecture
- APIs
- SDKs
- Modular design principles
- Integration strategies
- Data analytics tools
- SQL
- Strategic vision
- Communication
Experience Level
- Staff or Principal Product Manager
- 10+ years of experience
About the Company
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- Parloa is shaping the foundation of a new era in customer experience where customer support is meaningful exchanges.
- Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
- Companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
- We’re building agentic AI that enterprises trust with their most important customer moments.
- Ownership means being accountable for outcomes, not just tasks.
- We operate in a category that’s evolving fast, where the bar is high, and the problems are complex.
- We hire people who think in solutions, communicate with clarity, and follow through.
- Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
- All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
- Parloa is an e-verify employer in the USA.
Equal Opportunity
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.