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About the Role
This is a posting for an existing job vacancy.
Responsibilities
- Provide warm, polished and discreet five-star service to executives, high-profile clients and guests.
- Anticipate guest and client needs and respond proactively while remaining professional and unobtrusive.
- Read and interpret floor plans, event orders and setup instructions accurately.
- Set meeting rooms, boardrooms, dining tables and event spaces according to approved floor plans and service standards.
- Complete table settings to a premium standard, including linen, glassware, flatware, china, water service and other required service pieces.
- Confirm room setup, cleanliness, presentation and readiness before guest arrival; immediately report or correct discrepancies.
- Assemble and deliver food, beverages, equipment and supplies to scheduled locations safely and on time.
- Assist with food, beverage, buffet and table preparation before events begin.
- Arrange buffet and beverage stations according to established presentation and service standards.
- Deliver professional plated, buffet, reception, coffee and beverage service and respond promptly to guest requests.
- Maintain strong knowledge of menus, ingredients, beverages and products being served.
- Monitor meeting rooms and service areas throughout events and discreetly replenish water, coffee, beverages and service items.
- Maintain North Tower pantries in a clean, organized, fully stocked and guest-ready condition.
- Keep pantry counters, sinks, refrigerators, shelving and storage areas clear of clutter, dirty dishes, cardboard and unnecessary equipment.
- Ensure service corridors, staging areas, display equipment and back-of-house spaces remain clean, organized and free of debris.
- Complete event closeout, including clearing rooms, returning equipment and supplies, food storage, cleaning and resetting spaces.
- Log and maintain food temperatures as required and follow all food safety, sanitation and workplace safety procedures.
- Communicate professionally with clients, colleagues, culinary, events, AV, facilities and leadership to support seamless execution.
- Protect guest privacy and confidentiality and demonstrate discretion when serving executive and high-profile meetings.
Requirements
- Maintain excellent grooming, uniform and professional body language at all times.
- Acknowledge guests promptly and use confident, courteous and appropriate language.
- Remain attentive to the room and recognize service cues without interrupting meetings or conversations.
- Take ownership of guest requests and follow through until the request is resolved.
- Demonstrate attention to detail in every touchpoint.
- Remain calm, composed and solutions-focused during last-minute changes, high-volume periods and VIP events.
- Minimum 1 year of experience in catering, premium hospitality, fine dining, hotel, executive dining or a similar service environment.
- Valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate as required.
- Ability to accurately read event orders, floor plans and room setup instructions.
- Strong table-setting, room-setup and food-and-beverage service skills.
- Excellent communication skills and the confidence to interact professionally with senior executives and high-profile clients.
- Highly organized, efficient and able to multitask while maintaining exceptional attention to detail.
- Strong situational awareness with the ability to anticipate needs and deliver proactive service.
- Ability to remain calm under pressure in a fast-paced and frequently changing environment.
- Physical ability to perform the duties of the position, including room setups and movement of service equipment.
Skills
- Five-star service
- Proactive service
- Reading floor plans
- Interpreting event orders
- Room setup
- Table setting
- Food and beverage service
- Menu knowledge
- Food safety
- Sanitation
- Workplace safety
- Professional communication
- Guest privacy
- Confidentiality
- Discretion
- Grooming
- Professional body language
- Attention to detail
- Situational awareness
- Multitasking
- Calm under pressure
Experience Level
- Minimum 1 year of experience
Education Level
- Valid Food Handler Certificate or provincial equivalent
- Responsible Beverage Service Certificate
Salary/Compensations
- Hourly wage rate is $22
About the Company
- We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.
- Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.
- Canadian work experience is not a requirement for this role.
- Artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.