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About the Role
The Lead Relocation Project Manager is a working supervisor responsible for both the direct execution of large-scale relocation projects and the day-to-day leadership of a team of Relocation Project Managers and Move Coordinators. This dual-focused role combines hands-on project management of complex relocations (up to 8,000 + people) with supervisory responsibilities including task assignment, work quality monitoring, performance coaching, and team coordination. The position requires advanced technical knowledge of relocation management, a minimum construction background, and the ability to ensure team productivity while maintaining individual project deliveries.
Responsibilities
- Oversee a team of 3 Relocation Project Managers and/or Move Coordinators
- Assign tasks, delegate work, and balance workload across team members
- Monitor work progress and check quality at regular intervals
- Maintain project schedules and ensure timely delivery of team commitments
- Coordinate team activities to meet operational plans and budget parameters
- Ensure work is performed as prescribed by policies and procedures to achieve productivity, service, and quality standards
- Provide ongoing coaching and feedback to direct report on performance
- Conduct performance reviews and support professional development planning
- Identify skill gaps and training needs within the team
- Mentor less experienced staff on complex project challenges and best practices
- Guide team members with constructive feedback on project deliverables
- Support career development and advancement of team members
- Plan and forecast staffing needs for upcoming projects
- Allocate resources across multiple concurrent relocation projects
- Ensure appropriate skill matching for project assignments
- Coordinate with other teams and functions to secure necessary support
- Resolve resource conflicts and competing priorities
- Maintain team utilization rates and productivity metrics
- Serve as escalation point for team members encountering challenges
- Resolve operational problems based on provided guidelines and established procedures
- Make decisions within specific guidelines on matters of basic to moderate complexity
- Seek guidance from Direct senior management on more complex work assignments
- Ensure consistent application of policies and procedures across the team
- Plan, manage, and execute complex relocations of 1,000-5,000+ people as a working manager
- Develop comprehensive relocation project plans, schedules, and budgets
- Lead cross-functional project teams including IT, facilities, construction, and vendor partners
- Serve as primary point of contact for assigned high-profile relocation projects
- Manage all aspects of relocation execution including pre-move planning, move day coordination, and post-move support
- Ensure compliance with all key performance indicators and quality standards
- Review and approve project plans developed by team members
- Monitor project execution across the team to ensure quality and consistency
- Conduct regular check-ins on project status and identify risks
- Ensure data accuracy within move management and CAFM systems
- Validate that all relocation activities align with documented processes and client requirements
- Maintain project files, folders, and documentation standards
- Ensure team compliance with project administration and reporting requirements
- Drive consistency in project delivery methodologies across the team
- Identify and implement process improvements to enhance team efficiency
- Build and maintain relationships with client stakeholders for assigned projects
- Communicate project status and team capabilities to clients
- Lead client meetings and presentations for team projects
- Address client concerns and escalations professionally and promptly
- Ensure client satisfaction across all team-managed relocations
- Represent the team in client-facing forums and strategic discussions
- Ensure consistent vendor performance evaluation across projects
- Coordinate with multiple service providers on behalf of the team
- Review and approve vendor invoices and change orders within authority limits
- Monitor team project budgets and expenditures
- Track financial performance against targets individual projects
- Review and approve invoices and expenses within established limits
- Identify cost-saving opportunities across team projects
- Prepare financial reports and forecasts for management
- Prepare team status reports and performance metrics
- Maintain records in compliance with confidentiality requirements
- Complete internal reporting and project close-out documentation
- Track team hours and utilization rates
- Report on key performance indicators to senior management
- Work with Direct Manger and update existing policies and procedures
- Interpret and adjust policies as circumstances require
- Ensure team compliance with JLL and client policies
- Provide guidance on policy application in day-to-day situations
- Support goals and priorities for new or revised services and processes
- Contribute to business development through client relationship maintenance
- Participate in proposals and presentations as needed
- Identify opportunities for service improvements and team capability enhancement
- Collaborate with senior leaders on strategic planning for the relocation function
- Network professionally and represent JLL at industry events
Requirements
- 5-7 years of facility, project, or construction-related experience in a Corporate Real Estate environment
- Demonstrated experience managing large, complex relocation projects (1,000+ people)
- Prior supervisory, team lead, or people management experience required
- Background in project management, construction management, or strategic planning
- Relevant experience in field of work with proven track record of project delivery
- Experience managing teams in a client-facing service environment
- Familiarity with change management and team development principles
- Experience with budget management and financial oversight
- Minimum construction background
- Candidates must be authorized to work in the United States without sponsorship
- Ability to be present at move sites during execution, including potential evening/weekend hours
- Ability to conduct site walks, team meetings, and project inspections
Skills
- Advanced Microsoft Excel and Microsoft Office Suite proficiency
- Experience with CAFM systems and move management software modules
- Strong understanding of architectural drawings, furniture layouts, and space planning concepts
- Knowledge of construction and commercial real estate industry practices
- Full knowledge of relocation management principles and practices
- Demonstrated ability to lead, coach, and develop team members
- Experience delegating work and monitoring performance
- Ability to provide constructive feedback and conduct performance discussions
- Skill in conflict resolution and problem-solving with team members
- Capability to balance hands-on project work with supervisory responsibilities
- Supervisory Skills: Assigns tasks, monitors work, provides coaching, and ensures team productivity
- Problem Solving: Resolves operational problems based on experience and established guidelines; seeks guidance on complex issues
- Communication: Effectively exchanges information with team, clients, and stakeholders; conducts presentations
- Organizational Skills: Manages multiple team priorities and coordinates resources effectively
- Decision Making: Makes decisions within specific guidelines on matters of basic to moderate complexity
- Client Focus: Ensures team delivers high-quality service that meets client requirements
- Collaboration: Works effectively with peer managers and other functional groups
- Daily interaction with direct reports for task assignment, coaching, and monitoring
- Frequent interaction with functional peer managers for coordination and collaboration
- Regular interaction with clients on project status and team capabilities
- Ability to gain cooperation of team members and other stakeholders
- Skill in conducting presentations and facilitating team meetings
- Capability to address performance issues and provide developmental feedback
Location
- On-site –New York, NY
Work Type
- On-site
- Full-time
Experience Level
- Management
- 5-7 years
Education Level
- Bachelor's degree from an accredited institution in Business, Project Management, Architecture, Engineering, Interior Design, Construction Management, or related field
Salary/Compensations
- 123,500.00 – 135,850.00 USD per year
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
About the Company
- JLL empowers you to shape a brighter way.
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
- We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
- Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
- We take our responsibility to protect the personal information provided to us seriously.
- Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
- We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
- We will then delete it safely and securely.
- For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
- For additional details please see our career site pages for each country.
Equal Opportunity
- JLL is an equal opportunity employer committed to opportunity for all, without regard to race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability, protected leave status, or any other protected characteristic in accordance with applicable law.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
- Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
- Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
- California Residents only
- If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
- If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
- Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.