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About the Role
We are seeking an experienced and adaptable Contract Support Officer to safeguard prominent facilities in London. The successful candidate will be responsible for providing exceptional customer service, maintaining a clean and professional environment, and delivering a high level of security across our sites in London. You will possess a strong background in the security sector, ideally within a corporate security environment, and be confident working independently on a one-person site.
Responsibilities
- Carry out ID checks
- Respond to emergencies
- Provide information to staff and visitors
- Monitor the site
- Act as a professional first point of contact
- Act as a point of contact and information centre for staff and visitors
- Ensure all visitors and other callers to the company are provided with clear, concise and professional information in person, over the phone or by email
- Maintain a visible and professional security presence throughout the site
- Take responsibility for the security of the site while working independently
- Report any issues to the supervisor or duty manager
- Always conduct yourself in a professional manner
- Respond appropriately to emergencies and incidents
- Deal with conflict in an appropriate and professional manner when required
- Write up incidents to the standard expected by Management
- Remain vigilant to Health and Safety risks and report any concerns
- Monitor the site and identify any suspicious activity or potential security risks
- Work proactively and confidently on own initiative
- Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members
Requirements
- Valid SIA licence
- Proven work experience as a Security Officer (minimum 1 year)
- Minimum 1 year's experience within a corporate security environment
- Experience working independently and/or on one-person security sites
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to work confidently on own initiative
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to remain calm and professional when dealing with challenging situations
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Strong surveillance skills and attention to detail
- 5-year checkable work history
- IT literate with the ability to operate detecting systems and emergency equipment
- Ability to respond appropriately to emergencies and incidents
- Ability to make sound decisions independently and escalate issues appropriately
Skills
- Security experience
- Excellent communication skills
- Customer service
- IT skills
- Multitasking
- Attention to detail
- Professional demeanour
- Vigilance
- Emergency response
- Incident reporting
- Surveillance
Location
- London
Work Type
- Contract
- Full-time
Experience Level
- Minimum 1 year experience as a Security Officer
- Minimum 1 year experience in corporate security
Salary/Compensations
- £14.80 per hour
Benefits
- Uniform
- SIA Licensing savings scheme
- Cycle to Work Salary Sacrifice scheme
- Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
- In-house Mental Health Team
- Wellbeing Platform
- MIND Workplace Wellbeing Silver Award
About the Company
- Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
- We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
Equal Opportunity
- At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.