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About the Role
As Floor Manager, you will be a visible leader on the shop floor, ensuring the store is commercially strong, operationally ready, and consistently delivering a brilliant customer experience. You will lead shifts, support the team, and handle various operational tasks to ensure smooth store functioning during busy periods.
Responsibilities
- Opening and closing the store safely and to the required standard
- Leading shifts and supporting the team to deliver exceptional customer service
- Maintaining high standards for the shop floor, fitting rooms, stock areas, and visual displays
- Supporting stock management, replenishment, and delivery processing
- Driving sales through product knowledge, customer engagement, and team energy
- Handling customer queries, complaints, and after-sales support
- Coaching and mentoring colleagues, especially new starters
Requirements
- Previous experience in a senior sales, keyholder, supervisory, or management role
- Strong customer-service mindset and confidence to lead by example
- Good commercial awareness and a genuine interest in fashion and retail
- Ability to remain calm, organised, and positive in a busy environment
- High standards for store presentation, operations, and compliance
- Flexibility to work weekends, evenings, and key trading periods
Skills
- Leadership
- Customer service
- Sales
- Stock management
- Team coaching
- Problem-solving
- Adaptability
Location
- WESTFIELD, Stratford, London
Work Type
- Full-time
- Six-month fixed-term contract
Experience Level
- Senior sales
- Keyholder
- Supervisory
- Management
Salary/Compensations
- £33,000 - £35,000 per annum
About the Company
- ARNE is a fast-growing British clothing and footwear brand.
- The brand's philosophy is 'Less is More'.
- ARNE has experienced explosive growth and is a rapidly expanding retail business.
- The brand has a growing physical footprint and a loyal community.
- ARNE is understated, confident, and customer-focused.
- The brand emphasizes quality, value, and creating desirable products.