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About the Role
Wolt is seeking a Partner Operations Associate to support restaurant partners across Germany. This role involves managing daily requests, resolving issues, and identifying growth opportunities for partners, ensuring smooth platform operation and partner satisfaction.
Responsibilities
- Be the first point of contact for restaurant partners via email and phone.
- Manage and resolve partner inquiries regarding accounts, menus, settings, and payments.
- Escalate complex cases to specialized teams when necessary.
- Identify and propose growth opportunities for partners, such as promotions or advertising campaigns.
- Conduct win-back conversations with partners considering leaving Wolt.
- Identify and report recurring issues to improve processes.
- Maintain organized records of partner interactions and case statuses.
Requirements
- Experience in customer support, hospitality, administration, or account management.
- Hands-on experience with ticket queue management in a support or CRM tool.
- Comfortable handling partner conversations via phone and email, including difficult ones.
- Ability to work with documented processes while managing requests and deadlines.
- Judgment to handle cases not covered by existing processes.
- Enjoyment of the commercial aspects of client interaction, including sales and retention.
- Fluent German (C1 or above) and excellent English.
Skills
- Customer Support
- Account Management
- CRM Tools
- Ticket Management
- Communication (Phone and Email)
- Problem Solving
- Commercial Acumen
- Process Management
- German Language Proficiency
- English Language Proficiency
Location
- Germany
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary
Benefits
- Flexible working hours
- 30 days of paid vacation
- Discount on Wolt orders
- Urban Sports Club membership subsidy
- BVG ticket subsidy
- Modern work equipment
- Coffee, soft drinks, and fruit in the office
- Weekly all-hands meetings
- Regular team events
About the Company
- Wolt creates technology that brings joy, simplicity, and earnings to neighborhoods worldwide.
- Wolt started with food delivery and now delivers almost everything, operating in over 500 cities across 30 countries.
- Wolt joined forces with DoorDash in 2022.
- The Partner Operations team supports thousands of restaurant partners in Germany, managing their day-to-day operations on the platform.
Equal Opportunity
- Wolt is committed to growing and empowering a more inclusive community.
- Wolt hires and cultivates diverse teams of people from all backgrounds, experiences, and perspectives.
- Wolt believes that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.