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About the Role
We are evolving the AirHelp mobile app into a proactive, intelligent travel assistant that anticipates disruptions and guides users in real time. We are looking for a Senior Product Designer to own B2B product, the company's fastest-growing and highest-revenue channel, encompassing product and marketing design, partner onboarding, and go-to-market strategy.
Responsibilities
- Own B2B design end-to-end: partner-facing product experiences, end-user notification and communication journeys, claims and payout flows, and the marketing website.
- Build and maintain a B2B marketing toolkit: sales decks, one-pagers, campaign assets, and demo visuals that speak directly to partner audiences.
- Carry a strong understanding of B2B buyer contexts across every deliverable.
- Contribute design thinking and user pain point insights during early-stage product and go-to-market planning.
- Run partner interviews, usability testing, and business case validation.
- Test and iterate on partner-facing and end-user flows based on real usage.
- Finalize launch collateral and gather feedback from early adopter partners.
- Feed learnings and success stories from each launch into the next, building a repeatable design process.
Requirements
- Strong product designer with B2B experience and a good sense of business marketing.
- Understand B2B buyer psychology and translate those insights into product and partner experiences that drive conversion.
- Bring research rigor: partner interviews, usability testing, and assumption validation are part of your default process.
- Think in systems, designing for continuity across partner-facing products, end-user journeys, and sales collateral.
- Operate well within a structured go-to-market process without losing momentum.
- Communicate design decisions clearly to build trust with commercial stakeholders.
- Comfortable in fast-moving, ambiguous environments; take ownership and create clarity.
- Work fast and pragmatically, using tools like AI to explore ideas and accelerate workflow.
- Exceptional communicator: align teams, influence stakeholders, and articulate product thinking.
- Collaborate closely with engineers, including distributed or external teams.
- High bar for quality with strong judgment; know when to refine and when to ship.
- Fluent in business English.
Skills
- Product Design
- B2B Marketing
- User Research
- Usability Testing
- Business Case Validation
- Figma
- AI Tools
Location
- Berlin
- Barcelona
- Gdańsk
- Warszawa
- Kraków
Work Type
- B2B contract
- Work from anywhere
Experience Level
- Senior
Salary/Compensations
- 85 000 - 95 000 Euro annually (Berlin)
- 70 000 - 80 000 Euro annually (Barcelona)
- 18 000 - 25 000 PLN monthly (Gdańsk, Warszawa, Kraków)
- 20 000 - 27 000 PLN net + VAT monthly (B2B contract, Poland)
Benefits
- Private life and health Insurance
- Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy
- Annual travel allowance
- Work from anywhere for up to 2 weeks/year
- Language classes
- Personalized progression plan
- Internal training programs and knowledge-sharing events
- Unlimited, free use of AirHelp’s services
- Pre-paid virtual card
- Office commute subsidy
- Access to mindfulness and well-being platform (Mindgram)
- Team days and Parties
About the Company
- The AirHelp mobile app is a travel companion that helps users track flights in real time, stay informed about disruptions, and act instantly when something happens.
- The app removes the complexity from air travel and passenger rights.
- We're evolving the app into a proactive, intelligent travel assistant.
- With nearly one million downloads in under eight months and engagement ahead of projections, we've validated the need.
- The challenge now is turning this into a category-defining mobile experience.