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About the Role
As an AI Medical Devices Specialist, you will be the first point of contact for customers, owning Odin Vision’s medical devices. You will represent Odin Vision and its users, ensuring maximum return on investment and communicating feedback on product features. You will proactively seek feedback to influence changes in existing and future medical devices, receiving training on AI for early cancer detection. This role involves the in-life management of products, supporting installations, gathering evidence for product features and performance, and monitoring devices.
Responsibilities
- Provide onboarding and training to new and existing customers and clinical collaborators
- Maintain customer engagement and deeply understand customer needs
- Perform installations of Odin Vision products and support for distributors
- Manage the CRM
- Provide onboarding and training to new and existing Odin vision and Olympus team members
- Project managing and documenting the design change process and regulatory submissions
- Support customer queries around installation and troubleshooting
- Monitor and record customer complaints in conjunction with the Operations team ensuring appropriate and timely communication back to the customer
- Proactively seeking customer feedback and post-market surveillance
- Management of customers and monitoring feedback
- Taking part in internal and external audits
- Providing internal and external training
- Acting as a catalyst for change and improvement in performance and quality
- Implementation and ownership of the company’s quality procedures, standards and specifications
- Analytical and problem-solving ability
Requirements
- A full clean UK driving license and use of a car
- Experience working with a Quality Management System created in-line with ISO 13485 and the Medical Device Directive / Medical Device Regulations is desirable but not essential
Skills
- Customer service
- Medical device industry
- Quality Management System
- ISO 13485
- Medical Device Directive
- Medical Device Regulations
- Analytical and problem-solving ability
Location
- UK
- Home-based
Work Type
- Full-time
- Travel required
Experience Level
- 3+ years’ experience in customer service
Education Level
- Bachelor’s Degree preferred
About the Company
- Odin Vision specializes in using artificial intelligence to detect the early stages of digestive cancer.