Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against The Paper Store's job description. Free.
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against The Paper Store's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at The Paper Store — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at The Paper Store — free, in seconds.
About the Role
Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Responsibilities include building and inspiring high-performing teams, managing payroll, training staff, executing visual standards, maintaining operational efficiencies, and upholding company mission, standards, and policies.
Responsibilities
- Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service.
- Greet and welcome every customer warmly and with enthusiasm.
- Understand customer needs by asking open-ended questions.
- Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge.
- Suggest additional items to build onto sales by utilizing effective selling techniques.
- Thank the customer sincerely and invite them to return and shop with us again.
- Be a TPS Brand Ambassador.
- Build customer loyalty by being friendly, attentive and respectful of customers.
- Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
- Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information.
- Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business.
- Demonstrate a commitment to training and development utilizing all training resources available.
- Demonstrate initiative to cross train in all departments to support bench strength in department leadership.
- Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards.
- Lead and execute completion of company directives within appropriate time frames.
- Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners.
- Maintain awareness of all current promotions and process them correctly at the POS.
- Champion new product launches by being the material expert in new product information.
- Ensure all marketing and promotion signage is up to date and placed correctly.
- Ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner.
- After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
- Perform management functions as expected, including opening and closing the store, management functions on point of sale, managing the sales floor, coordinating break schedules, etc.
- Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events.
- Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager.
- Comply with all company policies and procedures.
Requirements
- Previous experience in specialty retail is preferred.
- Demonstrate an ability to multi task while being attentive to customers.
- Ability to adapt to and lead change.
- Ability to be mobile on the sales floor and/or stock room for extended periods of time.
- Ability to work a flexible schedule to include nights, weekends, and holidays.
- Ability to work well, and be a leader, in a team environment.
- Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder.
- Ability to work autonomously while paying strong attention to detail.
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
- Willingness to travel to new store openings, store remodels, etc.
Skills
- G.U.E.S.T. service approach
- World Class Service
- Product knowledge
- Selling techniques
- Customer loyalty
- Positive feedback
- Recognition programs
- Ethical behavior
- Open communication
- Confidentiality
- Professional attire
- Professional demeanor
- Professional appearance
- Decision making
- Training
- Cross training
- Merchandising
- Operational tasks
- Company expectations
- Visual presentation
- Visual Merchandiser
- Hallmark Merchandiser
- Store Team Leaders
- District Manager
- Corporate partners
- Promotions
- Point of Sale (POS)
- Marketing
- Signage
- Smart Sheet
- Ear piercings
- Management functions
- Sales strategies
- Customer loyalty strategies
- Hallmark Crown Rewards Program
- TPS customer capture
- Store events
- Company policies
- Company procedures
- Microsoft Office
- POS Systems
Location
- MASSAPEQUA PARK, NY 11762
Work Type
- Full Time
- Onsite
Experience Level
- Department Manager
Salary/Compensations
- $20.00 - $24.00 Hourly
About the Company
- TPS Group Holdings LLC is an equal opportunity employer.
Equal Opportunity
- Considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.