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About the Role

As a Student Support Adviser, you will be the primary contact for students, providing pastoral support from enrollment throughout their learning journey. You will offer a warm welcome, plan ongoing study, inform students of progression options, monitor engagement for at-risk students, and explain complex policies and procedures.

Responsibilities

Provide pastoral support to students from enrollment throughout their learning journey.
Offer a warm welcome to students.
Plan ongoing study for students.
Inform students of their progression options.
Monitor student engagement to identify those considered 'at risk'.
Explain complex policies and procedures affecting study, such as extenuating circumstances and module failure.

Requirements

An undergraduate degree.
Experience of working in the education sector.
Excellent interpersonal and communication skills, including diplomacy and tact.
Experience of dealing with safeguarding concerns and/or wellbeing concerns.
Ability to manage a busy workload to tight deadlines.
Excellent organisation and attention to detail.
Evidence of initiative and problem-solving skills.
Excellent IT skills, particularly in Excel and Word.
A professional manner and an ability to handle sensitive information.
A desire to work in a highly collaborative environment.
A willingness to understand and adapt to new challenges.

Skills

Interpersonal skills
Communication skills
Diplomacy
Tact
Safeguarding
Wellbeing
Workload management
Time management
Organisation
Attention to detail
Initiative
Problem-solving
IT skills
Excel
Word

Location

Remote

Work Type

Full Time
37.5 hours per week
Fixed Term Contract

Education Level

Undergraduate degree

Salary/Compensations

£26,228 per annum

Benefits

Hybrid/home working where possible
Paths for career progression
28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan

About the Company

Kaplan Higher Education UK is one of the world’s largest and most experienced providers of online degree education.
We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes.
Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by dedicated academic and professional services teams.
Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.

Equal Opportunity

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all.
We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
Applicants will receive details of how to request their application be considered under our Disability Confident Scheme.
Applicants will also be given information on how to request reasonable adjustments if selected for interview.