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About the Role
As a Location General Manager (LGM), you will be responsible for the operations of one or more CarMax locations, ensuring an exceptional experience for both associates and customers. This strategic leadership role involves driving store performance, leading senior management teams, and championing associate development while maintaining alignment with CarMax’s culture and business goals. Your ability to analyze trends, implement improvements, and inspire high-performing teams will be key to achieving success in a dynamic, customer-focused environment.
Responsibilities
- Lead total store operations, focusing on associate development, profitability, and customer satisfaction, with emphasis on sales processes and budget management.
- Manage financial performance through effective P&L oversight and cost-control initiatives.
- Drive operational excellence by reducing waste and introducing process improvements that enhance customer and associate experiences.
- Recruit, train, and promote associates, ensuring a strong pipeline of talent to support store success and company growth.
- Foster engagement and development through regular feedback, performance reviews, and coaching conversations.
- Provide vision and motivation to senior management teams, setting clear strategies and goals for store success.
- Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and PPE.
Requirements
- Ability to multi-task in a dynamic, fast-paced environment while maintaining attention to detail.
- Strong communication skills to effectively interact with customers and associates across departments.
- Proficiency in data interpretation and record management for accurate reporting and decision-making.
- Demonstrated ability to make independent, critical business decisions and identify improvement opportunities.
- 5+ years of management experience, preferably in retail, with proven leadership capabilities.
- Completion of CarMax-provided training and intermediate PC skills.
- Flexibility to work a rotating schedule, including nights, weekends, holidays, and occasional travel for meetings or training.
Location
- Smithtown, New York
Work Type
- Full-time
Experience Level
- 5+ years of management experience
Education Level
- Bachelor’s Degree
Salary/Compensations
- $110,600.00 - $213,500.00
Benefits
- Paid sick, vacation, and holiday time.
- Up to 48 hours of sick time per year for full-time associates.
- Between 80 and 200 hours per year of vacation time after a 90-day waiting period for full-time associates.
- 8 hours of pay for each of 6 paid scheduled holidays per year plus 1 floating holiday for full-time associates.
- Holiday Premium Pay for working on a scheduled holiday.
- Full-time salaried associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
- Reasonable accommodation to complete the CarMax Job Application upon request.
About the Company
- CarMax is the nation's largest retailer of used cars with stores from coast to coast, and we are still growing.
- We are rethinking the way people buy cars.
- We believe work should feel meaningful and rewarding, with opportunities to make an impact every day.
- We revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process.
- Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer.
- With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For®.
- We are committed to helping our communities thrive.
- As an associate, you are part of an innovative movement to empower the modern customer and drive progress.
- Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next.
- Join us in creating a better future– for our company, our customers, and the communities we call home.
Equal Opportunity
- CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.