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About the Role

Front Desk Associates (FDA) at Myo are responsible for providing exceptional service and hospitality, managing all aspects of clinic front desk operational tasks, and providing consistent support to our team of clinicians.

Responsibilities

Provide all clients exceptional service and hospitality in line with Myodetox standards
Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
Ensure all claims, invoices, transactions are submitted and filed accurately
Maintain clean, consistent client notes for seamless service to each client
Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Requirements

1+ years of experience working in a customer service and/or hospitality role
Must be able to work a minimum of 3 shifts per week
Care deeply about ensuring positive client interactions and experiences
Proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
Pay attention to every detail - small or big
Passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
Perform your job duties with consideration and care for business driving booking strategies
Thrive in a fast paced environment
Innately curious, always seeking to solve problems, answer questions and better your work product
Show up as your authentic self day in and day out, making your voice heard
Prioritize your own physical and mental health so you can show up as your best version in the workplace

Location

Myo - Yorkville (55 Avenue Rd #209, Toronto, ON)

Work Type

Full-time

Experience Level

1+ years

Salary/Compensations

$18.50 - $21.50 an hour

Benefits

100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
Group RRSP with Profit-Sharing Employer Match
Discounted Pet Insurance through SPOT
Complimentary paid staff treatment sessions
Bonus payout for referral of new team members
Employer-paid Mental Health Support through Homewood

About the Company

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
Join us in our mission to raise body IQ globally! #FutureproofYourBody
At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact.
Join us in helping people move better, feel better, and Futureproof Their Bodies.
Core Values and Principles: Care Deeply (Empathy), One Team, One Dream (Collaboration), Make it Count (Focus), Set the Pace (Ambition), Never Stop Learning (Curiosity)