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About the Role
Lead lease administration, accounts receivable, renewals, rent increases and collections while ensuring compliance with the RTA and applicable legislation. Foster collaboration and improve processes and operational efficiency within the residential administration team. Deliver exceptional resident service by resolving concerns, enforcing lease terms and providing effective first-point-of-contact solutions. Partner with internal teams, senior leaders, residents and community stakeholders to support business objectives and positive customer experiences. Promote a culture of safety, engagement, collaboration and continuous improvement while staying connected to industry best practices.
Responsibilities
- Lead lease administration, accounts receivable, renewals, rent increases and collections while ensuring compliance with the RTA and applicable legislation.
- Lead and support the residential administration team, fostering collaboration and improving processes and operational efficiency.
- Deliver exceptional resident service by resolving concerns, enforcing lease terms and providing effective first-point-of-contact solutions.
- Partner with internal teams, senior leaders, residents and community stakeholders to support business objectives and positive customer experiences.
- Promote a culture of safety, engagement, collaboration and continuous improvement while staying connected to industry best practices.
Requirements
- Post-secondary education with a minimum of 5 years of administrative or accounting experience, preferably within a Property Management office and RTA environment
- Proficient with MS Office systems as well as other CRM platforms
- Experience in leadership of others, from recruitment and skill assessment to work delegation/organizing, and mentoring
- Ability to think critically and actively listen with a solution-based mindset
- Self-directed, detail-oriented, and accuracy-driven with exceptional time management and organizational skills, easily adapting to changing priorities in a fast-paced environment
- Valid driver's license and reliable vehicle
Skills
- MS Office systems
- CRM platforms
- Leadership
- Recruitment
- Skill assessment
- Work delegation
- Mentoring
- Critical thinking
- Active listening
- Solution-based mindset
- Time management
- Organizational skills
Location
- London
Work Type
- Full-time
Experience Level
- 5 years of administrative or accounting experience
- Experience in leadership of others
Education Level
- Post-secondary education
Benefits
- Comprehensive Benefits Packages
- Growth, Training, and Development Programs
- Fun Community Events
- Employee Recognition Program
- Employee Referral Program
- Employee Donation Matching Program
- Employee Assistance Program
- Inclusive and Accessible Work Environment
About the Company
- As a family-based company for over 100 years, we are committed to creating and maintaining successful teams.
- We recognize the invaluable contributions of our team members and prioritize their development, health and well-being.
- For generations, we’ve been in the business of building communities for people to live, work and play.
- Join our London Residential Rentals team. Lead with purpose. Inspire your team, elevate the resident experience, and drive operational excellence across our residential portfolio.
- Experience what it means to be part of our family, and build a career you’re proud of.
Equal Opportunity
- Everyone is welcome, and we strive to make our workplace inclusive for all.