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About the Role
As the Customer Service Representative, you will be the first point of contact for customers, ensuring they receive prompt, professional, and knowledgeable support. You will be responsible for delivering outstanding service by assisting customers with inquiries, processing orders, providing product information, and resolving customer concerns to provide solutions that enhance customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Resolve customer complaints and issues promptly and efficiently, ensuring a positive customer experience.
- Provide customers with information about our products, services, and pricing.
- Maintain accurate records of customer interactions and transactions.
- Assist customers with order placements, modifications, and cancellations.
- Schedule deliveries and pickups with customers.
- Arrange freight with pre-approved suppliers.
- Collaborate with internal teams to address customer needs and improve services.
- Stay updated on product knowledge and company policies to provide informed support to customers.
- Identify areas for process improvement and contribute to enhancing customer experience.
- Participate in training and development sessions to enhance customer service skills.
- Perform other duties assigned by management.
Requirements
- High School Diploma or equivalent required.
- One to three years of customer service or related experience required.
- Previous experience in a manufacturing or distribution setting preferred.
- Proficiency with Microsoft Office Suite.
- Experience with CRM or ERP systems is a plus.
Skills
- Proficiency in MS Office suite
- Excellent time management skills
- Ability to prioritize work
- Strong organizational skills
- Ability to multi-task
- Excellent written and verbal communication skills
- Professional and courteous demeanor
- Exceptional phone etiquette
- Ability to work independently or as part of a team in a fast-paced environment
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $20 - $22/hour
Benefits
- Paid weekly every Thursday
- 8 paid holidays
- Generous time off accruals
- 401k with employer match
- Company paid STD
- Company paid life insurance
- Company sponsored events
- Supportive family-owned culture
About the Company
- We are a supportive, family-owned company.
Equal Opportunity
- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.
- We are committed to providing a workplace free of discrimination and harassment and to ensuring equal opportunity in all aspects of employment.
- If you require a reasonable accommodation to complete the application or interview process, please let your recruiter know or indicate this during the application process so we can provide appropriate assistance.