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About the Role

Product Ops at Krak is a co-ordination and intelligence function focused on managing cross-functional dependencies, surfacing risks early, and resolving them to ensure successful product delivery. You will help the team make better product decisions by curating operational data and bringing market and vendor intelligence into the room.

Responsibilities

Maintain live, product-specific trackers of open compliance and legal items, including DRIs, status, and upcoming milestones.
Triage new features against regulatory requirements ahead of development; ensure sign-off is built into delivery milestones.
Work closely with fraud leads to ensure fraud controls and risk/velocity rules are factored into feature design.
Ensure fraud and client engagement teams are operationally positioned with the right tooling, admin access, battlecards, and support articles ahead of new product and feature launches.
Support incident response for product-related issues and ensure post-incident reviews feed into product changes.
Maintain product-specific vendor trackers covering status, open actions, key contacts, and upcoming milestones.
Own the cadence for performance reviews with key vendors and track actions to closure.
Maintain a working view of vendor roadmaps and capabilities; produce periodic briefings on where vendor developments create product opportunities or constraints.
Ensure experiments and feature launches are supported by readily available fraud, dispute, and client engagement metrics alongside commercial KPIs.
Interpret fraud, dispute, client engagement, and auth/decline data to identify emerging issues and surface them to the right teams.
Drive follow-through on cross-functional findings, whether that's a compliance flag or a vendor issue.
Scan the market for competitors' changes to features, pricing, and risk positioning.
Monitor regulatory and market developments that could affect the Krak roadmap.
Identify third party vendor capabilities that could enable features not yet on the roadmap; flag where the current stack may be a constraint.

Requirements

Experience in a product operations, strategy, or programme management role in a consumer fintech, payments, or banking business, ideally at a company with a card or payments product.
Strong working knowledge of the regulatory and compliance landscape for consumer financial products in one of more regions.
Experience working alongside or within fraud and risk functions; understanding of how fraud controls interact with product design.
Proven ability to manage multiple concurrent workstreams with different stakeholders and different cadences, without dropping the ball.
Track record of turning complex operational data into clear, actionable management information for product and leadership teams.
Structured thinker who's comfortable in the detail but can step back and see the bigger picture.
Strong communicator able to translate between the worlds of compliance, risk, engineering, and product.

Skills

Product operations
Strategy
Programme management
Consumer fintech
Payments
Banking
Card products
Regulatory landscape
Compliance landscape
Fraud
Risk management
Stakeholder management
Data analysis
Communication

Location

Remote

Work Type

Full-time

Experience Level

Mid-level

About the Company

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks.
Payward has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe.
Kraken offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Krak is Kraken's consumer banking and payments product — a fast-moving team building the card, payments, and financial features that bring crypto to everyday life.
The Krak Product Operations team sits at the heart of this, making sure the business can move quickly without getting blindsided by compliance, risk, vendor, or operational dependencies.

Equal Opportunity

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table.
We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job.
We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.