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About the Role
As a Senior Commercial Operations Specialist, you will be a central operational key position at the interface of customer service, commercial coordination, and process optimization. You will act as the operational backbone between customers, account management, service teams, production sites, and internal stakeholders, ensuring projects, inquiries, offers, service contracts, and operational processes are implemented smoothly end-to-end. You will play an important role in actively shaping and improving structures and processes in a dynamic and constantly evolving environment.
Responsibilities
- Analyze processes and optimize end-to-end operations, identifying bottlenecks and streamlining manual workflows.
- Provide functional leadership and guidance, including onboarding and coaching specialists and working students, and establishing best practices.
- Act as an informal operational representative for management.
- Independently manage and steer customer inquiries and commercial processes from start to finish.
- Create and manage offers, invoices, orders, and service-related documentation.
- Coordinate spare parts, service deployments, and maintenance contracts.
- Serve as a reliable point of contact for customers and internal stakeholders.
- Take ownership of operational topics and proactively find solutions.
- Independently handle special cases and make decisions within your area of responsibility.
- Coordinate priorities, timelines, and operational follow-ups across different teams.
- Identify inefficiencies and actively optimize operational processes.
- Participate in automation initiatives and the improvement of tools and workflows.
- Support the development of scalable processes and efficient working methods.
- Develop clear guidelines, process documentation, and best practices for daily operations.
- Support and guide junior team members and working students in daily operations.
- Assist in solving operational challenges and share best practices.
- Act as an experienced operational sparring partner within the team.
- Contribute to building structure, clarity, and stability in a dynamic environment.
Requirements
- Several years of experience in Commercial Operations, Lean/Process Management, Sales Operations, Customer Operations, Service Administration, or a comparable operational role.
- High degree of personal responsibility and the ability to work independently and take ownership.
- Strong problem-solving skills and a proactive, hands-on mentality.
- Enjoyment of dynamic environments with changing processes and structures.
- Ability to prioritize and remain organized even under high workload.
- Strong operational understanding and good decision-making ability.
- Very good communication and stakeholder management skills.
- Team-oriented approach and the ability to support and guide less experienced colleagues.
- Enjoyment of cross-functional collaboration in an international environment.
- Customer-centric and solution-oriented mindset.
- High affinity for quickly learning new systems and tools.
- Fluent/negotiation-level German (C1).
- Fluent/negotiation-level English (C1).
Skills
- Salesforce
- Asana
- Slack
- Google Workspace / Google Drive
- Confluence
- Microsoft Office
Location
- Germany
- Remote within Germany
Work Type
- Remote-friendly
- Flexible working hours
Experience Level
- Senior
Benefits
- Flexible working hours
- Remote-friendly work model
About the Company
- Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform.
- Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide.
- Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space.
- It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone.
- Travel is more than a journey, it’s how you Arrive.