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About the Role

The Program Services Coordinator will handle relations with tour guides, resolve quality issues, and prepare guides for their work with tour groups to meet company excellence goals.

Responsibilities

Prepare all materials necessary for Tour Guides prior to the tour
Resolve quality issues related to trip leaders and their ability to execute the itinerary and features included in the trip program(s)
Prescreen candidates for hiring Tour Guides
Handle relations with Tour Guides, including assigning and changing tour schedules
Manage administrative tasks such as signing and filing agreements and timesheets, preparing Group documents, reviewing Group and Guide travel expenses, and collecting and filing end-of-trip documents
Perform data entry and database management to ensure accuracy of company systems
Coordinate logistics for Tour Guide hiring, training trips, and business meetings
Interact with travelers on-site as necessary
Offer emergency support for tour guides

Requirements

2+ years of experience in the Travel & Tourism business, especially leading tours, is preferred
Fluent English written and spoken
Native to Professional written and spoken Japanese ability
Proficient with Microsoft Office package, especially Excel
Strong People Skills & Customer Care Oriented
Self-starter capable of meeting deadlines and prioritizing
Demonstrated success in making tough decisions and taking risks
Ability to travel as necessary to support guides and/or travelers
Passion for travel
Application must be submitted in English

Skills

Microsoft Office
Excel
People Skills
Customer Care
Decision Making
Risk Taking
Travel Logistics
Database Management
Administrative Tasks

Salary/Compensations

Competitive Salary package

Benefits

15 vacation days per year + 3 personal days
Reimbursement of public transport with yearly max cap
Incentive Bonus based on targeted results
Merit increase based on performance
Personal and Professional Growth – Available on request
Milestone Bonus + Travel certificate for every next 5th anniversary of employment
Associate Deals – WORLDWIDE GC Tour packages available at discounted prices
Referral Bonus
Full training program on-site
Unique Corporate Culture (Team building, Community Work, Corporate Events)
Working as part of an international team
Opportunity to learn about all aspects of the travel business and build career

About the Company

Grand Circle Corporation is the largest U.S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958.
Business goal is to be the world leader in international travel, adventure and discovery.

Equal Opportunity

By applying to this ad, you will give the Grand Circle your consent for processing your data in the recruitment process. The data collected in the process of recruitment is in accordance with GDPR policies. Personal data of the Grand Circle and without your express consent cannot be used for any other purposes. If you have any queries or complaints, please contact us at the email address gdprinfo@oattravel.com