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About the Role
We are seeking an experienced Inside Sales Coordinator to join our Sales team and play a key role in growing customer relationships, supporting proposal development, coordinating marketing activities, and improving our sales process. This is an ideal opportunity for a technically minded sales professional who understands HVAC systems and applications and enjoys working at the intersection of sales, engineering, marketing, and project management.
Responsibilities
- Coordinate Inside Sales initiatives to generate new business and increase sales opportunities.
- Manage and grow relationships with key house accounts to drive customer retention and repeat sales.
- Monitor and follow up on leads generated through the company website and Inside Sales activities.
- Coordinate proposals and technical information between Sales and Engineering.
- Review customer specifications, drawings, schematics, and RFQs to help determine appropriate equipment and solutions.
- Assist with specification verification, deviations, substitutions, and exceptions.
- Manage customer change orders and monitor proposal terms and conditions.
- Coordinate project schedules and timelines and communicate status to customers when needed.
- Participate in customer visits, design reviews, and follow-up meetings.
- Oversee CRM usage and configuration to track sales activity, opportunities, and performance.
- Coordinate with our outside marketing firm and provide technical input for website content and sales literature.
- Identify opportunities to improve our sales processes and customer experience.
- Support product innovation initiatives by providing technical and customer feedback.
- Maintain current technical and industry knowledge through professional development and industry involvement.
Requirements
- Bachelor’s degree in Engineering with education or experience in HVAC Technology, Marketing, and/or Project Management.
- 5+ years of relevant experience in HVAC, engineering, sales, project management, or a related field.
- Strong understanding of HVAC systems, equipment, applications, and markets.
- Ability to read and interpret technical specifications, drawings, schematics, RFQs, and regulations.
- Strong written, verbal, presentation, and customer relationship skills.
- Ability to understand and calculate margins, profitability, percentages, and other business-related figures.
- Strong problem-solving, organizational, and project coordination skills.
- Proficiency with Microsoft Office, CRM systems, spreadsheets, and related business/design software.
- Ability to work effectively with customers, engineers, sales professionals, management, and external partners.
- Must be authorized to work in the United States.
Skills
- HVAC systems
- Sales
- Engineering
- Marketing
- Project Management
- Microsoft Office
- CRM systems
- Spreadsheets
- Business/design software
Work Type
- Full-Time
Experience Level
- 5+ years of relevant experience
Education Level
- Bachelor’s degree in Engineering
Equal Opportunity
- Northern Air Systems is an equal opportunity employer committed to providing a professional work environment in which all qualified individuals are considered for employment without regard to legally protected characteristics.