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About the Role
MAOMAO is a rapidly growing online supermarket for Asian groceries, connecting e-commerce with content, community, and social commerce. We are seeking an Operations Manager to drive the next stage of our growth, overseeing inventory, procurement, supply chain, and warehouse & fulfillment operations. We are looking for someone with relevant operational experience who is eager to take responsibility and improve processes, not just manage them.
Responsibilities
- Ensure operations reliably enable MAOMAO's growth.
- Maintain availability of the right products in the right quantities at the right time.
- Economically manage inventory.
- Ensure smooth supplier and import operations.
- Ensure reliable and efficient warehouse operations.
- Prepare operations for product launches, campaigns, and livestreams.
- Develop and databased-driven inventory and disposition logic, including stock levels, out-of-stock rates, sell-through, inventory turn, slow movers, purchasing quantities, MHD, write-offs, inventory accuracy, and cycle counts.
- Develop purchasing and supplier management, including demand planning, order management, supplier and open order control, analysis of purchasing prices, conditions, and supplier performance, evaluation of MOQs, lead times, and order quantities, identification of alternative sourcing, and support in price and condition negotiations.
- End-to-end coordination of suppliers, freight forwarders, logistics partners, orders, delivery dates, international transport, import and customs documentation, lead times, and supply chain risks.
- Collaborate with the warehouse team to improve goods receipt, put-away, storage structure, slotting, picking, packing, scanner and barcode processes, dispatch, shipping, inventory accuracy, productivity, error rates, and preparation for sales peaks.
- Map and continuously develop operational processes within ERP, e-commerce, and fulfillment systems, including workflows, process design, inventory and order flows, master data quality, SOPs, process documentation, scanner and barcode processes, reporting, KPIs, and automation of manual processes.
- Systematically capture recurring problems, identify root causes, and implement improvements in collaboration with the team.
- Collaborate with management and marketing on product launches, campaigns, livestreams, seasonal peaks, and inventory and availability planning.
- Think critically, challenge requirements, and propose better solutions.
Requirements
- 3-5 years of relevant professional experience in operations, supply chain, procurement, inventory, logistics, or fulfillment.
- Experience in e-commerce, retail, FMCG, or a comparable operational environment.
- Good understanding of inventory, purchasing, and/or fulfillment processes.
- Proficient use of a common ERP or merchandise management system.
- Very good numerical understanding and proficient use of Excel or Google Sheets.
- Structured, independent, and solution-oriented way of working.
- Hands-on mentality and willingness to work directly in the warehouse regularly.
- German at least B2 level.
- Very good English.
- Ownership mentality: ability to find out why problems occur, what needs to change, and how to solve them.
- Pragmatic problem-solving and willingness to go the extra mile.
Skills
- Inventory Management
- Demand Planning
- Procurement
- Supplier Management
- Supply Chain Coordination
- Warehouse Operations
- Fulfillment Processes
- Process Improvement
- Data Analysis
- ERP Systems
- Excel/Google Sheets
- Reporting
- KPI Analysis
- Automation
Location
- Berlin
Work Type
- Full-time
- Onsite (Warehouse)
Experience Level
- Mid-level
Benefits
- Central role with significant ownership and scope for action.
- Direct collaboration with management.
- Structured onboarding and handover with the current Interim Head of Operations.
- An existing operations and warehouse team.
- Own warehouse and office in Berlin.
- Short decision-making paths and ample room for implementation.
- Scope for shaping processes, systems, and automation.
- Clear professional and personal development perspective.
- International young team with passion and team spirit.
- Employee discount on our product range.
About the Company
- MAOMAO is a rapidly growing online supermarket for Asian groceries.
- We combine e-commerce with content, community, and social commerce, reaching over 200,000 people via TikTok and Instagram.
- We operate our own warehouse in Berlin, work with European distributors and suppliers directly from Asia, develop our own products, and sell via our online shop and social commerce channels.
- We are driven by sales, content, and social commerce.
- We believe Asian groceries are more than a niche in Europe and aim to be a leading company in this category.
- We are not a classic corporate environment; we seek individuals with a maker mentality who think proactively, seek responsibility, and are not waiting for precise instructions for every problem.