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About the Role
As a ServiceNow HRSD Manager / HR Process Lead, you will translate business requirements into technical implementations, provide technical solutions based on industry best practices, and drive the growth of the Powered HR practice.
Responsibilities
- Develop lasting client relationships and actively build a professional network.
- Take a lead role in implementing multiple ServiceNow HRSD applications, bringing practical insights to client engagements.
- Lead client engagements, acting as the primary point of contact for stakeholders and senior client counterparts.
- Play a leading role in client meetings, facilitating workshops and maximizing their productivity.
- Manage and mentor onshore and offshore teams, overseeing design, configuration, and testing to ensure successful deployment.
- Combine knowledge of industry leading practices and ServiceNow capabilities to deliver end-to-end solutions.
- Drive delivery governance, risk management, and quality assurance across engagements.
- Support business development, proposals, and pre-sales activities within the ServiceNow HRSD practice.
Requirements
- Strong functional understanding of ServiceNow HRSD product and proven experience successfully delivering ServiceNow HRSD services.
- Demonstrable knowledge of HR processes and delivering HR transformation projects, leading multiple workstreams and managing delivery teams.
- Experience engaging with senior stakeholders and influencing client decision-making.
- Well-developed analytical skills and the ability to provide clarity to complex issues.
- Experience producing project deliverables.
- Awareness of Agile delivery methodologies and market trends.
- Proven ability to lead teams, develop junior members, and contribute to practice growth.
Skills
- ServiceNow HRSD
- HR processes
- HR transformation projects
- Stakeholder engagement
- Client relationship management
- Team leadership
- Agile delivery methodologies
- ServiceNow Certifications (e.g., HR Enterprise, Systems Administrator or Implementation Specialist)
- Experience in HR Operations from major FTSE100 organisations
- Knowledge of other Cloud Base HR packages (e.g., Oracle or Workday)
Location
- London
- Manchester
- UK
Work Type
- Office work
- Working from home
- Flexible hours
- Part-time options
Experience Level
- Manager
About the Company
- KPMG UK offices | KPMG UK
- The KPMG Powered Enterprise function is a cornerstone of our business, supporting technical innovation and adoption of cutting-edge solutions across the United Kingdom.
- KPMG is one of the world's largest and most respected consultancy businesses.
- Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six layer Target Operating Model.