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About the Role

We’re seeking a creative and strategic Social Media Community Manager with a passion for building engaged online communities. In this pivotal role, you'll be responsible for developing innovative community engagement strategies, bringing them to life, and strategically managing their performance across platforms to resonate deeply with our client's audiences.

Responsibilities

Lead day-to-day community management across social platforms, defining and implementing strategies aligned with client objectives and brand aesthetics.
Stay at the forefront of algorithm updates, emerging platform features and industry trends, developing innovative community-first concepts and reactive content that keeps brands relevant to the speed of culture.
Capture and execute box pops, live event coverage, social-first concepts and behind-the-scenes content using an iPhone, while supporting creative ideation and content calendars.
Create compelling post captions that elevate visuals and drive engagement, working closely with designers and the production team on more involved campaigns and shoots.
Lead insightful and actionable social media performance reports, providing data-driven recommendations through monthly reports and Quarterly Business Reviews (QBRs).
Conduct competitive analysis and use social media analytics tools to track performance, identify trends and inform strategic decision-making.
Support client community presentations and reports, proactively manage expectations, needs, assets and approvals, and collaborate with creative and account teams to ensure seamless campaign execution.
Continuously explore and implement the latest social media trends, tools and technologies, while participating in industry events and sharing knowledge to drive innovation and position SHARE as a thought leader.

Requirements

Proven experience in a social media management role, ideally in an agency environment or in-house for a consumer brand, with experience in community management a must.
Demonstrable success in developing, leading, and executing impactful social media strategies that have delivered measurable results for consumer brands.
Deep understanding of the nuances and best practices for various social media platforms, with specific expertise in TikTok and experience building content and communities for brands.
Experience using social media analytics, management and scheduling tools to track, interpret and report on performance.
Strong understanding and use of social tech relevant to content creation and community management.
Solid design principles.
Basic photo/video editing skills.
Excellent communication and organisational skills.
A strong portfolio showcasing impactful social media campaigns, hands-on content creation and community-building initiatives.
Highly creative and innovative, with a passion for pushing boundaries in content creation and community building across relevant client sectors.
Proactive, self-motivated and takes initiative, with a strategic and results-oriented mindset.
Solution-oriented, with excellent problem-solving skills and the ability to adapt to changing situations and the fast pace of social media and culture.
Collaborative and team-oriented, with excellent interpersonal skills and a willingness to learn, grow and contribute significantly to a dynamic agency environment.
Possess the 'Path Finder' mindset: bold, collaborative, and driven.
Communicate with honesty, collaborate without ego, embrace change with energy, and take real ownership of what they build.

Skills

Social Media Management
Community Management
Social Media Strategy
Content Creation
Content Production
Performance Monitoring
Strategic Analysis
Client Management
Stakeholder Management
Innovation
TikTok
Meta Business Suite
Google Analytics
Sprinklr
Hootsuite
Buffer
Sprout Social
Design Principles
Photo Editing
Video Editing
Communication Skills
Organisational Skills

Location

Old Street, London

Work Type

Hybrid work
Flexible schedule

Experience Level

Proven experience in a social media management role
Experience in community management a must

Benefits

Flexible schedule
Hybrid work
Opportunity to work up to 3 weeks a year from any SAMY office around the world
Birthday off
Company holidays on December 24th and 31st
Global mobility opportunities
Mentorship
Parenthood support
Referral program
Collaborative, social culture
Unlimited holidays
Health coverage through MediCash

About the Company

SAMY is a dynamic agency that harnesses data and technology to create best-in-class strategies, creative, and campaigns.
Teams are fascinated by human behaviour, especially how it impacts online activity.
Helps brands maintain relevance by understanding their customers better through unrivalled research methodologies.
Boasts a diverse client list that includes global leaders like McLaren and The North Face.
A fun bunch with a diverse range of thoughts, ideas, and approaches.
SAMY Mindset: Path Finders - curious, ambitious, and never afraid to challenge what's next.
Difference is not something we accommodate, it's what makes us stronger.
Team made up of 70% women and more than 35 different nationalities.
Different backgrounds, perspectives, and experiences challenge thinking, sharpen creativity, and push to build better work, and a better company.

Equal Opportunity

Committed to creating an inclusive, accessible, and barrier-free environment where everyone feels seen, heard, and empowered to thrive.
Will provide support or adjustments needed to do your best work.