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About the Role
As a People Excellence and Change Specialist at Hiscox, you will be a key contributor within the People experience team, supporting initiatives that enhance employee and manager experience, transformation, and change. You will lead moderately complex change initiatives, contributing specialist insight, challenging existing norms, and driving continuous improvement globally within the people function.
Responsibilities
- Support the delivery of initiatives enhancing the employee and manager experience.
- Support initiatives on the People technology roadmap, ensuring technology choices are implemented, adopted, and embedded.
- Lead and support on operational excellence programmes and process enhancements.
- Drive demand planning and requirement gathering for global and local projects.
- Provide programme and change management support for key People programmes, including centre of excellence initiatives and M&A-related activity.
- Drive continuous improvement within people processes and methodologies.
- Apply policy, process, judgement, and governance consistently while balancing employee and business needs.
- Use insight and feedback to improve People processes, service quality, and decision-making.
- Resolve queries and coordinate activity in line with policy, service standards, and business expectations.
- Manage projects and change globally across people programmes, continuous improvement and people technology initiatives.
- Act as a key contributor within the People experience team, influencing outcomes and providing insight that enhances the effectiveness of people transformation initiatives.
- Contribute to the development and mentoring of less experienced colleagues.
- Deliver high-quality outputs and manage project components with a high degree of day-to-day autonomy.
- Operate with an experienced specialist contribution, ensuring that people initiatives are aligned with broader organisational objectives and deliver tangible value.
- Collaborate effectively with cross-functional stakeholders across various business units and at different levels.
- Build and maintain strong working relationships with HR Business partners, COE representatives and business platforms.
- Represent the People function in relevant workstream or sub-function meetings, articulating people impacts and requirements.
- Address and resolve moderately complex problems within the people process and colleague experience speciality.
- Apply deep specialist knowledge and strong problem-solving capabilities to navigate ambiguous situations and guide stakeholders through complex transformations.
- Proactively identify potential roadblocks and develop mitigation strategies.
- Escalate critical issues to leadership with clear recommendations.
- Utilise sound judgement to make informed decisions, ensuring that solutions are practical, sustainable, and aligned with Hiscox's strategic direction.
Requirements
- Requires specialist insight and challenging existing norms.
- Requires judgement and ownership consistent with Hiscox standards, policy, and governance.
- Requires experienced specialist contribution.
- Requires innovative solutions where established precedents may not exist.
- Requires strong problem-solving capabilities to navigate ambiguous situations.
Skills
- Change management
- Project management
- Continuous improvement
- People technology
- Operational excellence
- Demand planning
- Requirement gathering
- Mentoring
- Problem-solving
Location
- Global
Work Type
- Permanent
- Hybrid
Experience Level
- Experienced specialist
About the Company
- Hiscox is an international specialist insurer focused on key areas of expertise and strength.
- The company culture encourages challenging convention and looking for better ways of doing things.
- Hiscox values smart, reliable people who look out for customers and each other.
- The company believes in doing the right thing, making good, and rebuilding when things go wrong.
- Everyone is encouraged to think creatively, challenge the status quo, and look for solutions.
- Hiscox has roots going back to 1901 but maintains an ambitious and evolving approach.
- Life at Hiscox is described as anything but dull.
Equal Opportunity
- At Hiscox we care about our people.
- We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success.
- Working life does not always have to be in the office so we have introduced hybrid working to encourage a healthy work life balance.
- This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance.
- We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.