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About the Role
As a Store Manager at Pret a Manger, you will lead and oversee all aspects of shop operations, including staffing, scheduling, and inventory management, to ensure efficiency and smooth operations. You will drive sales and profitability through cost control, upselling, and promotional initiatives. A key part of your role is creating a positive and inclusive work environment by coaching, training, and developing your team. You will ensure compliance with company policies and health and safety regulations, and handle customer feedback professionally.
Responsibilities
- Lead and oversee all aspects of shop operations
- Manage staffing and scheduling
- Oversee inventory management
- Drive sales and profitability through cost control, upselling, and promotional initiatives
- Coach, train, and develop the team
- Ensure compliance with company policies and health and safety regulations
- Handle customer feedback with professionalism and empathy
- Prepare and analyze financial reports such as P&L statements and budget forecasts
- Collaborate with departments like marketing and supply chain to implement initiatives and achieve business goals
Requirements
- Leadership experience from the hospitality industry
- Excellent communication skills
- Excellent problem-solving skills
- Sharp eye for detail
- Experience in retail or hospitality
- Ability to lead a team
- Ability to drive profit
- Ability to deliver great customer experiences
- Ability to maintain high energy and standards
- Be kind, honest and generous
- Share a passion for exceptional customer service
- Willingness to spread joy every day
Skills
- Leadership
- Communication
- Problem-solving
- Attention to detail
- Team management
- Profit driving
- Customer service
- Financial analysis
- Upselling
- Coaching
- Training
Location
- Shop floor
Work Type
- Full-time
Experience Level
- Managerial experience
- Experience in retail or hospitality
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £40,338 - £42,088
- 20% quarterly bonus
Benefits
- 33 days of annual leave (increasing to 38 days)
- Free private medical cover
- Option to add family or partner to medical cover at additional cost
- 4% pension contribution matched by Pret (rising to 5% after 5 years)
- Life assurance at 3x annual salary
- Loyalty award for service milestones
- Flexible Benefits Platform with lifestyle discounts
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
- Opportunities to support The Pret Foundation
- Comfy free shoes
About the Company
- Pret is a maker of delicious food, organic coffee, and big ideas with over 750 shops in 20+ countries.
- Roles in Pret shops offer significant opportunities for growth.
- Pret is growing fast and doing the right thing.
- Pret provides opportunities for passionate people to grow and choose their paths.
- 80%+ of Managers and 20% of Support Centre teams started on the shop floor.
- Our values are: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.
Equal Opportunity
- Everyone is welcome at Pret.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process.