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About the Role
This client-facing role is embedded in Relationship Teams and plays a vital role in the client’s success. The Solutions Manager is responsible for end-to-end onboarding of clients, content management, and synthesizing all operational and administrative inbounds to ensure clients' operational and administrative issues are solved efficiently and correctly.
Responsibilities
- Oversee end-to-end onboarding of new artists and labels, from contract signature and account setup to payment readiness and catalog ingestion and delivery, working closely with the Relationships Team and with Contract Admin at cutover
- Be the primary, client-facing representative of Orchard’s administrative teams (including legal, finance, and operations) for clients, addressing issues, gathering feedback, and advocating for client needs within the organization
- Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign-specified needs
- Work with Operations to process deletions, take downs, pricing adjustments, DSP and territories adjustments, and all management of existing digital catalog
- Proactively manage client outreach on tax drills, statement issues, finance/legal related things
- Help the team and the clients to grow and expand
- Physical Supply Chain Coordination, including: product creation and data entry, weekly reporting and stock monitoring, metadata and change management, chart registration (GfK/GSA) and routine sub-distributor communication
Requirements
- Ideally 3 + years experience working in distribution
- Solution-oriented and willing to help streamline processes and workflows
- Knowledgeable in distribution requirements, metadata, DSP behaviour and strategy
Skills
- Distribution requirements
- Metadata
- DSP behaviour and strategy
- Physical Supply Chain Coordination
- Content management
- Client relationship management
- Problem-solving
- Process optimization
Location
- Berlin
- Hamburg
Work Type
- Full-time
Experience Level
- 3+ years
Benefits
- An opportunity to fuel the creative journey on a global stage
- A modern, diverse and innovative work environment, with offices that include collaboration areas, cafeterias, event spaces, and more
- An investment in your learning & development
- Winter recess (Christmas through New Year’s)
About the Company
- Sony Music's aim is that our workforce is diverse and inclusive.
- Sony Music is an active part of a culturally and socially diverse society.
Equal Opportunity
- Sony Music is an equal opportunity employer and supports workforce diversity.
- We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent.
- We apply this policy without regard to any individual’s sex, race, religion, origin, sexual orientation, marital status, medical condition or disability.