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About the Role
This role is crucial for driving sales and margin targets by building strong customer relationships and developing account plans. You will be responsible for managing customer accounts, generating new business opportunities, and ensuring customer satisfaction through proactive engagement and product knowledge.
Responsibilities
- Drive monthly/quarterly sales and margin targets
- Build excellent customer relationships through proactive engagement and demonstrable specialist product knowledge
- Develop relationships with key internal and external contacts
- Develop and execute account plans to maintain and grow customer base, in conjunction with a Field Sales Executive or Business Development Manager
- Plan outbound calls to customers to generate new business opportunities
- Perform active inbound selling
- Build accurate and timely quotations to customers
- Generate and own a pipeline of deals
- Manage backorder expectations and reporting for customers
- Maintain and provide accurate information to Customer Relationship Management (CRM) system
- Provide, sell and negotiate product information, pricing, special offers and promotions
- Ensure Service Level Agreement (SLAs) with customers are satisfactory
- Attain Key Performance Indicators (KPIs) such as daily talk time, outbound calls, renewal rates and switch rates
- Understand core systems
- Create quotations
- Create documents (ppt, Excel)
- Manage figures (sales, profit, credit, discrepancies, etc.)
- Manage contract-related documentation (e.g., changes to terms, additional agreements)
Requirements
- Minimum 1 to 3 years of relevant experience in IT systems for quotation, order entry, customer relationship management
- Working knowledge of Microsoft Word, Excel, Outlook
- Good understanding of sales processes
- Ability to plan and prioritize
- Results-oriented
- Strong oral and written communication skills
- Demonstrated ability to build relationships
- Comfortable with numbers
- Meticulous
- PC operation for document creation (ppt, Excel, Word)
- General business対応力 (general business responsiveness)
- Experience in the IT industry for 3+ years is desirable (not mandatory)
Skills
- Sales
- Customer Relationship Management (CRM)
- Quotation creation
- Microsoft Office Suite (Word, Excel, Outlook)
- Communication skills
- Relationship building
- Planning and prioritization
- Results-oriented mindset
- Attention to detail
Experience Level
- 1-3 years
Benefits
- Elective Benefits tailored to country
- Career development programs (leadership, professional development, on-demand courses)
- Personal well-being support (seminars, events, Life Empowerment Assistance Program)
- Inclusive education and peer-to-peer conversations
- Equitable growth and development opportunities
- Networking opportunities within the first 30 days
- Participation in internal, peer-led inclusive communities and activities (business resource groups, volunteering, environmental and social initiatives)
About the Company
- At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
- We are proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
Equal Opportunity
- We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills.
- All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
- To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.