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About the Role
Deliver high-quality onsite and remote technology support across London, Cambridge, and Jersey locations, covering end-user computing, Microsoft 365, mobility, collaboration tools, and meeting-room technologies. Work with experienced colleagues across EMEA, independently managing local priorities while aligning with shared service standards.
Responsibilities
- Provide onsite and remote IT support across Clarivate's London, Cambridge and Jersey locations.
- Troubleshoot and resolve hardware, software, mobile device and connectivity issues.
- Deploy, configure and support laptops, desktops, mobile devices and peripherals.
- Support Microsoft 365, Teams, collaboration tools and endpoint environments across Windows, macOS, iOS and Android.
- Manage device provisioning, asset lifecycle activities and inventory records.
- Support meeting room, conferencing and audiovisual technologies.
- Deliver a high-quality support experience to employees, senior leaders and executive stakeholders.
- Collaborate with business stakeholders and Workplace Services teams to meet technology needs.
- Maintain ownership of support requests, escalating complex issues as required.
- Contribute to process improvements, documentation, workplace modernization initiatives, and compliance with security and governance standards.
Requirements
- At least 2 years of experience in IT support, desktop support, Workplace Services or an End User Computing environment.
- At least 2 years of hands on experience supporting Windows environments, including Windows 10 and/or Windows 11.
- Experience supporting and troubleshooting laptops, desktop computers, mobile devices, peripherals, and collaboration technologies.
- At least 2 years of experience working with Active Directory and/or Microsoft Entra ID (Azure Active Directory).
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP and VPN technologies.
- At least 2 years of experience using an IT service management platform, such as ServiceNow, to manage incidents and service requests.
- Ability to manage competing support priorities independently.
- Ability to own user communications through resolution.
- Ability to communicate professionally with senior leaders and business stakeholders.
Skills
- Windows 10
- Windows 11
- Active Directory
- Microsoft Entra ID (Azure Active Directory)
- TCP/IP
- DNS
- DHCP
- VPN technologies
- ServiceNow
- macOS
- Apple iPhone
- Android
- Microsoft Intune
- Microsoft Teams Rooms
- ITIL principles
- IT asset lifecycle management
- inventory controls
- governance
Location
- London
- Cambridge
- Jersey
- United Kingdom
Work Type
- Full-time
- Permanent
- On-site
- Remote
Experience Level
- Associate
About the Company
- Clarivate is committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.
- We comply with applicable laws and regulations governing non-discrimination in all locations.
Equal Opportunity
- Clarivate is committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.
- We comply with applicable laws and regulations governing non-discrimination in all locations.