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About the Role
This role is for a Customer Service Consultant working 36 hours per week to support branch operating hours at the Kingston branch. The role involves engaging with customers to understand their needs, providing information on savings, products, and services, and offering straightforward, helpful service.
Responsibilities
- Warmly welcome customers in-branch and over the phone.
- Uncover and understand customer needs through insightful questions.
- Offer personalized solutions based on customer circumstances.
- Proactively reach out to customers to identify needs and discuss support.
- Ensure customer records are up-to-date and accurate using internal systems.
- Identify and support vulnerable customers.
- Understand and adhere to policies, standards, and controls.
Requirements
- Previous experience of interacting with customers (in-person or over the phone).
- Experience in a Contact Centre environment is welcome.
- Experience in retail, food & beverage, guest services, or health/care sectors considered.
- Demonstrated passion for delivering exceptional service and going above and beyond.
- Ability to work well with others with a 'one-team' mindset.
- Ability to react fast during busy periods and handle diverse customers with excellent time management.
- Desire and ability to grow, adapt, and change according to business needs.
Skills
- Customer service
- Communication
- Problem-solving
- Time management
- Adaptability
Location
- Kingston
Work Type
- Full-time
- Fixed-term contract
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £25,500 Per Annum plus Area Allowance £5,200 Per Annum
Benefits
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays, rising to 30 days after 5 years
- Holiday trading scheme
- Generous employer matched pension contributions (up to 10% per annum)
- Benefits portal with Employee Assistance Programme
- Online employee discount platform
- Three paid volunteering days per year
- Colleague mortgage and savings accounts
- Colleague discount schemes
- Commitment to training and development
- Private medical insurance
- Salary Sacrifice Scheme for hybrid/electric car
About the Company
- Skipton Building Society is the fourth biggest building society in the UK and is a mutual organisation owned by its members, not shareholders.
- The company's purpose is to help people have a home, save for life ahead, and support long-term financial wellbeing.
- Skipton Building Society is described as a great place to work, committed to helping colleagues take the next step towards a better future.
Equal Opportunity
- We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.