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About the Role
The Technical Lead (Video) is responsible for the setup and operation of audiovisual systems in a hospitality environment, ensuring customer satisfaction. This role reports to an Operations Manager, Operations Director, or Director of Event Technology.
Responsibilities
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly.
- Comply with all Company security and safety measures.
- Ensure equipment is secure from theft and/or damage when in use.
- Provide excellent service and strive to exceed customer expectations.
- Act as a leader, mentor, and coach for other Technicians.
- Maintain positive client relationships through effective communication.
- Meet with guests on site to ensure needs are met and equipment is functioning properly.
- Monitor events and check in on customers throughout the day.
- Understand and foster the hotel/client relationship.
- Understand the technical aspects of the job and demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipate equipment challenges and changes in a timely and professional manner.
- Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
- Use equipment sheets to determine equipment scheduled for setup and strike.
- Interact with other staff and outside vendors for equipment.
- Increase revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.
- Work within Encore systems and applications as needed.
Requirements
- High school diploma required.
- Associate’s degree is preferred.
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio-visual experience is required.
- Internal applicants must be Technical 1-Star Certified before applying.
- External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
- A valid driver’s license is required for positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
Skills
- Hospitality
- Ownership
- Demonstrates Self-Awareness
- Ensures Accountability
- Decision Quality
- Manages Complexity
- Collaborates
Location
- Hotel
- Warehouse
- Event venues
Work Type
- On-call status
- Irregular hours
Experience Level
- Intermediate level
- 2-3+ years
Education Level
- High school diploma
- Associate’s degree
Salary/Compensations
- $24.00 - $26.00 per hour
About the Company
- We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.