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About the Role
As a Reception Manager at DoubleTree by Hilton London Tower of London, you will oversee day-to-day guest services operations and deliver memorable experiences that make the stay for every guest.
Responsibilities
- Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
- Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
- Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
- Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Requirements
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact
Location
- London
Work Type
- Full-time
Benefits
- Competitive pay with opportunities to grow your career with Hilton
- Discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide
- 50% off food and beverage at participating outlets
- Free meals on duty
- 28 days' holiday including bank holidays, increasing with service
- Employee Stock Purchase Programme (ESPP) offering eligible Team Members the opportunity to invest in Hilton shares at a 15% discount
- Pension scheme
- High street discounts through Perks at Work
- Mental health resources through our Care for All hub
- Free counselling and support through our Employee Assistance Programme (EAP)
- Crisis Concierge for practical support and emotional care during times of loss
- Career development opportunities through learning and development programmes
About the Company
- Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- We are committed to providing the best stay for every guest and setting new standards for the future of travel.