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About the Role

As an Associate Digital Product Management Intern in Enterprise Technology Services, you’ll join a 10-week Summer Internship Program and contribute to product, platform, and delivery initiatives that help shape seamless customer and colleague experiences. Product Management interns sit at the intersection of business, technology, data, design, delivery, and customer experience. In this role, you’ll help teams understand customer needs, document requirements, prioritize work, track delivery outcomes, manage risks and dependencies, and support Agile planning activities that help technology teams deliver value responsibly and at enterprise scale.

Responsibilities

Support Product Managers and delivery teams in defining, refining, and prioritizing product requirements, features, user stories, acceptance criteria, and support documentation.
Assist with customer discovery, stakeholder interviews, user research activities, usability testing, and analysis of feedback to help inform product decisions.
Collaborate with engineering, design, analytics, risk, security, operations, and business teams to support product delivery and technology initiatives.
Support Agile Release Train, backlog refinement, sprint planning, demos, retrospectives, and other Agile ceremonies with guidance from peers and leaders.
Monitor risks, dependencies, capacity considerations, and impediments to delivery; escalate issues that may require decisions or support from senior product, delivery, or engineering leaders.
Facilitate or document technical discussions related to architectural approach, system design, roadmap tradeoffs, delivery readiness, and implementation planning.
Create, consolidate, and analyze portfolio, release train, product, and team-level metrics to provide insights into delivery progress, execution quality, risks, and key decisions needed.
Support product and engineering teams in building implementation roadmaps, managing cross-functional dependencies, and preparing leadership updates on delivery status.
Identify opportunities to improve delivery processes, redesign process flows, strengthen documentation practices, and support continuous learning across teams.

Requirements

Demonstrated interest in technology, product management, digital products, customer experience, Agile delivery, or technology program delivery.
Strong analytical and problem-solving skills with the ability to evaluate information, identify patterns, and distill complex topics into clear recommendations.
Strong written and verbal communication skills with the ability to explain ideas clearly and concisely.
Ability to collaborate effectively in a team environment and build relationships with cross-functional partners.
Familiarity with customer journeys, user-centered design, feature prioritization, product strategy, roadmap planning, requirements definition, user stories, and launch readiness.
Understanding of AI concepts, including prompt design, model capabilities and limitations, responsible AI practices, human-in-the-loop review, and AI output evaluation.
Experience using tools such as JIRA, Confluence, Miro, Figma, Excel, PowerPoint, Tableau, Power BI, or similar platforms.
Support Software Development Life Cycle (SDLC), change management, and release management activities to help teams deliver responsibly, securely, and consistently.
Knowledge of Agile, SAFe, Lean, Scrum, Kanban, PI planning, retrospectives, dependency management, risk tracking, and delivery metrics.
Awareness of technical product and platform concepts such as APIs, internal tools, system design discussions, SDLC practices, change management, release management, and implementation roadmaps.
Ability to use customer insights, product metrics, dashboards, KPI tracking, experimentation, and operational data to support evidence-based product decisions.
Interest in customer experience and design practices such as user research, design thinking, usability testing, accessibility, journey mapping, inclusive design, and service excellence.
Experience using AI enabled product and delivery practices, including generative AI, AI agent-enabled collaboration tools, intelligent automation, AI-generated documentation validation, responsible AI usage, and human in the loop review.
Strong communication, collaboration, organization, analytical thinking, learning agility, and attention to detail.
Demonstrated resilience, proactive problem solving, curiosity, ownership, optimism in changing circumstances, and comfort challenging the status quo respectfully.

Skills

Product Management
Digital Products
Customer Experience
Agile Delivery
Technology Program Delivery
Analytical Skills
Problem-Solving
Communication Skills
Collaboration
Customer Journeys
User-Centered Design
Feature Prioritization
Product Strategy
Roadmap Planning
Requirements Definition
User Stories
Launch Readiness
AI Concepts
Prompt Design
Model Capabilities
Responsible AI Practices
Human-in-the-Loop Review
AI Output Evaluation
JIRA
Confluence
Miro
Figma
Excel
PowerPoint
Tableau
Power BI
SDLC
Change Management
Release Management
SAFe
Lean
Scrum
Kanban
PI Planning
Retrospectives
Dependency Management
Risk Tracking
Delivery Metrics
APIs
Internal Tools
System Design
Implementation Roadmaps
Product Metrics
Dashboards
KPI Tracking
Experimentation
Operational Data
Design Thinking
Usability Testing
Accessibility
Journey Mapping
Inclusive Design
Service Excellence
Generative AI
AI Agent-Enabled Collaboration Tools
Intelligent Automation
AI-Generated Documentation Validation
Learning Agility
Attention to Detail
Resilience
Proactive Problem Solving
Curiosity
Ownership
Optimism
Challenging the Status Quo

Location

Hybrid
Virtual

Work Type

Internship
Full-time

Experience Level

Intern
Early-Career

Benefits

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.