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About the Role
Ruby Zoe is seeking a vibrant individual to join their team, contributing to a unique hospitality experience inspired by island life and Caribbean culture. This role involves actively participating in service, ensuring high standards, training new team members, and enhancing guest experiences.
Responsibilities
- Actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office.
- Make sure all service, quality, and hygiene standards are met – always with an eye for detail.
- Take charge of training, coaching, and onboarding new team members.
- Handle communication and ensure that all information flows smoothly within the team.
- Take guest feedback seriously and ensure a quick and efficient resolution.
- Share insider tips for the best hotspots in the city with guests.
Requirements
- Experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry.
- Flexibility and readiness to work in shifts.
- Reliability, multitasking, and willingness to learn.
- Confident demeanor, joy in work, and a sense of humor.
- Enjoyment of working with international, demanding guests and handling their needs with a smart approach.
- Fluent English speaking skills.
Skills
- Service
- Shift supervision
- Quality standards
- Hygiene standards
- Training
- Coaching
- Onboarding
- Communication
- Guest feedback resolution
- Interpersonal skills
- Multitasking
- Reliability
- Willingness to learn
- Confidence
- Humor
- Working with international guests
- English fluency
Location
- Notting Hill
Work Type
- Full-time
Experience Level
- Similar position experience
- Hospitality or lifestyle hotel industry experience
Salary/Compensations
- 35 hours full-time
- Profit-sharing
- Talent scouting bonus
- Positive review bonus
Benefits
- Personality at work encouraged
- Team events
- 35-hour work week
- Support for sports programs
- Staff rates for employee and travel buddy
- F&B Credit
- Mobility allowance
- Trainings
- Coaching
- Mentoring
About the Company
- Fast-growing hospitality group with hotels and workspaces in exciting European locations.
- Focus on Lean Luxury philosophy, creating contemporary and affordable luxury.
- Hotels and workspaces with character and soul.
Equal Opportunity
- Belief in love for whoever you want to love.
- Respect for self-determination of pronouns.
- Pride in heritage and culture.
- No justification needed for religion or world view.
- Acceptance of individuals as they are.
- Zero tolerance for racism, sexism, heterosexism, antisemitism, and similar isms.