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About the Role
This is a new business role focused on converting high-quality inbound leads into long-term client relationships. You will be the first point of contact for prospective clients, helping them understand how our payment solutions can solve real business challenges.
Responsibilities
- Respond promptly within agreed SLAs to inbound enquiries across all relevant channels
- Apply a consultative approach to understand the needs and goals of each prospect
- Identify key challenges for merchants and partners, then match the right products and services to address them
- Negotiate commercial and contractual terms
- Consistently deliver against agreed KPIs, with a view to continuous growth
- Maintain accurate and up-to-date records in our CRM system
- Represent Trust Payments at trade events where required
Requirements
- Previous experience in an inbound, customer-facing environment
- Ideally within payments, with exposure to online and in-person payment solutions
- Outcomes-oriented, with a track record of delivering against targets and a drive to keep improving
- A natural problem-solver who can quickly map products and services to a client's specific needs
- Strong written and verbal communication skills, including the ability to ask the right questions to fully understand client requirements
- Open to feedback and committed to continuous development
- A professional and collaborative approach in all internal and external interactions
- Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills
- Sales
- Negotiation
- Communication
- Problem-solving
- CRM
Location
- United Kingdom
Work Type
- Hybrid
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive + Benefits
Benefits
- Be part of a dynamic, market-leading Fintech experiencing rapid growth
- Flexible work arrangements tailored to role requirements and business needs
- Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
- Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
- Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
- Robust compensation package, including pension scheme, healthcare plans, and life assurance
- Regular corporate events fostering team cohesion and company culture
- Diverse company culture and global working environment
- Continuous professional development and career advancement opportunities
About the Company
- Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK.
- We provide a range of payments and commerce solutions, with market-leading technology and data insights.
- We offer innovative payment methods and cutting-edge technologies, with a truly global presence.
- Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.
- Driving value for our clients and demonstrating genuine care for their success, is a core value of ours.
- We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
- We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Equal Opportunity
- Trust Payments is an Equal Opportunities Employer
- We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential.
- We celebrate the differences that exist within our teams.
- We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate.
- We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone.
- We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
- If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.
- Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions.
- All decisions involve human oversight and comply with data protection legislation.
- Candidates can request human review of any automated screening decisions.