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About the Role
As a Part-Time Sales Advisor, you will be the welcoming face of our brand, providing customers with high-level service. You will enhance the shopping experience by assisting customers, processing deliveries, replenishing stock, and merchandising products. Your role is crucial in creating inviting experiences that highlight the best of our brand, guiding customers with warmth and enthusiasm.
Responsibilities
- Initiating conversations with customers
- Assisting customers at the cash desk, fitting rooms, and on the shop floor
- Processing deliveries
- Replenishing stock
- Merchandising garments on the shop floor
Requirements
- Customer-focused: Enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: Genuine interest in people, communicate clearly, and actively listen.
- Eager to learn: Open to feedback and seeking opportunities for growth.
- Brand enthusiast: Passion for the brand and collection, and sharing that enthusiasm.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- Valid work visa
- Ability to commit fully for the duration of the contract
Skills
- Customer service
- Fabric knowledge
- Fashion trend advice
- Sizing advice
- Materials advice
Location
- Melbourne, Australia
Work Type
- Part-time
- 12 hours a week
- 20 hours a week
- Option to flex up to 38 hours a week
Experience Level
- Entry level
Benefits
- 25% staff discount across all H&M Group brands (in-store and online)
About the Company
- COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
- The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Equal Opportunity
- At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
- We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
- This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
- That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.