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About the Role
As the Account Manager, you will manage and nurture client relationships in the UK, acting as the key liaison between clients and internal teams. This role oversees Permanent Display packaging projects and engages in discussions around quality, supply chain, and logistics, following the full development process from concept to deployment.
Responsibilities
- Overseeing end-to-end permanent POS print and structural campaigns for FMCG clients.
- Controlling project management of Display Packaging from client brief to delivery, including preparing quotations, managing budgets, and delivering profitable account growth.
- Managing multiple projects simultaneously, coordinating internal teams including design, estimating, production, logistics, and installation.
- Maintaining an up-to-date dashboard monthly, identifying key opportunities or issues.
- Ensuring regular presence on client sites and meeting regularly with relevant stakeholders in person.
- Identifying potential opportunities through various lenses, gathering and addressing comprehensive insight of every value-related opportunity.
Requirements
- Demonstrable proven experience in managing permanent point of sale (POS) display programmes.
- Proven experience in an Account Manager or Client Services role within the Permanent POS, retail display, or shopper marketing industry.
- Expertise in managing print management strategies, planning, budget, and cost management.
- Comprehensive understanding of design to enable implementation of creative solutions.
- Proven service delivery experience in an account management setting.
- Strong technical understanding of Print and Display categories.
- Experience managing multi-campaign/multi-job projects with multiple service line elements.
- Proficiency in Microsoft Office, particularly Excel, Powerpoint, and CRM systems.
- Strong attention to detail and the ability to manage multiple projects, from creating critical paths and overseeing multiple projects ideally gained within a logistics and co-packing environment.
- Ability to be the main point of contact for the client, keeping them informed of progress while also building strong relationships with internal teams and third-party suppliers to ensure seamless delivery.
- Taking care of all crucial briefing and administration as part of the end-to-end life cycle process.
- Proactive, hands-on problem-solver.
Skills
- Project management
- Technical mindset
- Understanding of end-to-end supply chain
- Collaboration
- Accountability
- Hands-on attitude
- Microsoft Office (Excel, Powerpoint)
- CRM systems
- mTivity (advantageous)
- French fluency (highly desirable)
- German fluency (highly desirable)
- Spanish fluency (highly desirable)
Location
- UK
Work Type
- Hybrid
- Permanent
Experience Level
- Account Manager
- Client Services
About the Company
- TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business.
- TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally.
- Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.
Equal Opportunity
- To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce.
- Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
- Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges.
- We welcome all candidates to apply, even those not meeting all criteria.