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About the Role

Shield AI is seeking a Field Solutions Engineer, Hivemind based in London, United Kingdom. This role will serve as a customer-facing technical expert for Hivemind, Shield AI’s autonomy solution, supporting technical sales, customer engagements, demonstrations, and capture activities. The position focuses on supporting defense and security customers across the EURAF region, translating mission needs into technical solutions and explaining autonomy capabilities.

Responsibilities

Serve as a customer-facing technical expert for Hivemind autonomy solutions across the EURAF region.
Support customer discovery, technical briefings, demonstrations, technical interchange meetings, and capture activities.
Translate customer mission needs, CONOPs, operational objectives, and integration constraints into credible Hivemind solution concepts.
Partner with Business Development and Capture teams to support RFIs, RFPs, proposals, white papers, demos, and customer-facing technical narratives.
Explain Hivemind autonomy capabilities, limitations, roadmap considerations, and integration requirements to technical, operational, commercial, and leadership audiences.
Develop and maintain technical sales assets, including capability briefs, demo scripts, solution templates, FAQs, technical white papers, and customer-specific briefing materials.
Work closely with Product, Engineering, Customer Engagement, and Program teams to represent customer requirements, technical risks, roadmap gaps, and field feedback.
Help customers evaluate how autonomy can support operational effectiveness, mission planning, force modernization, and fielded mission outcomes.
Maintain strong product truth by ensuring customer-facing materials and discussions accurately reflect current capabilities, constraints, and roadmap timing.
Monitor relevant developments in autonomy, AI, unmanned systems, mission software, defense technology, and EURAF regional defense modernization priorities to inform customer conversations and product feedback.
Build trusted relationships with customer technical stakeholders, regional partners, and internal cross-functional partners.
Operate independently across complex international customer engagements while keeping internal stakeholders aligned and informed.
Support regional engagement strategies by tailoring technical messaging, demos, and solution concepts to EURAF customer missions, operating environments, and partnership models.

Requirements

7+ years of experience in solutions engineering, field applications engineering, systems engineering, technical sales, autonomy, robotics, defense software, aerospace, or related technical customer-facing roles.
Strong technical understanding of autonomy, AI-enabled systems, mission software, unmanned systems, robotics, or complex defense technology systems.
Experience supporting customer-facing technical engagements such as demos, technical briefings, proposal support, integration discussions, technical interchange meetings, or operational workshops.
Experience supporting international defense, security, aerospace, government, or advanced technology customers.
Ability to translate customer mission needs into technically feasible solution concepts, requirements, demos, and product feedback.
Strong written and verbal communication skills, with the ability to explain complex technical concepts to technical, operational, commercial, and leadership audiences.
Ability to work cross-functionally with Business Development, Product Management, Engineering, Customer Engagement, and Program teams.
Strong judgment in representing product capabilities, limitations, and roadmap dependencies to customers.
Demonstrated ability to build trust with customers and internal stakeholders through technical credibility, responsiveness, and clear communication.
Willingness and ability to travel internationally for customer engagements, demonstrations, exercises, and internal meetings.
Ability to work from or regularly support activities in London, United Kingdom.
Professional fluency in English.

Skills

Autonomy
AI-enabled systems
Mission software
Unmanned systems
Robotics
Defense technology systems
Technical sales
Solutions engineering
Field applications engineering
Systems engineering
Python
C++
Linux
APIs
SDKs
Autonomy software
Robotics middleware
Technical prototyping

Location

London, United Kingdom

Work Type

Full-time

Experience Level

7+ years

Benefits

Comprehensive total rewards package aligned to country office location

About the Company

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems.
Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies.
With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide.
Help build the defining defence technology company of this century.
Work at the forefront of AI, autonomy, and next-generation defence systems.
Operate in a highly entrepreneurial and mission-driven environment.
Make a direct impact on international growth and strategic defence partnerships.
Collaborate with exceptional teams solving some of the world’s most complex operational challenges.