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About the Role
As a Front Office Team Member, you'll be at the heart of the guest experience, creating a warm welcome from the moment guests arrive. Whether you're checking guests in, answering questions, sharing local recommendations or helping to resolve a query, you'll deliver service that is friendly, efficient and genuinely memorable. Every shift brings new faces, new stories and new opportunities to make a positive difference. We're looking for someone who enjoys meeting new people, thrives in a fast-paced environment and takes pride in delivering exceptional hospitality. In return, you'll be part of a supportive team where every interaction matters and where you play an important role in creating experiences that guests remember long after they've checked out.
Responsibilities
- Shape our guests' stay by offering a warm welcome and support.
- Build connections with guests using an approachable personality.
- Handle check-ins, bookings, and guest requests confidently.
- Share local knowledge to help guests make the most of their stay.
- Assist colleagues and solve problems to ensure smooth guest stays.
- Help wherever needed as part of a great team.
Requirements
- Enjoys meeting new people.
- Thrives in a fast-paced environment.
- Takes pride in delivering exceptional hospitality.
- Adaptable and able to handle daily challenges with ease.
- Reliable and trustworthy.
- Shows spark and care for others.
Skills
- Communication skills
- Local knowledge sharing
Location
- Hilton London Bankside
Work Type
- Full Time
Salary/Compensations
- £13.80 / hour
Benefits
- Employee Assistance Programme (EAP) with 24/7 access to remote GP appointments.
- Hotel room discounts, including for friends and family.
- Food & Beverage discounts across hotels.
- Life Assurance.
- Salary Sacrifice Car Scheme.
- Access earned wages up to 50% via Stream.
- Highstreet discounts.
- Auto enrolment into the company pension scheme.
- Learning & Development opportunities for skill and career progression.
About the Company
- We live by our values – Open, Nimble, Brilliant, Honest.